Customer Success Manager responsible for driving success with commercial customers on Iru's AI platform. Hybrid role collaborating with a performance - driven team in a fast - paced environment.
About the role
- Customer Success Manager building relationships to help global giants navigate payments in emerging markets with a focus on impact and productivity.
Responsibilities
- Act as the primary architect of long-term relationships, aligning dLocal’s solutions with the ambitious goals of our global clients.
- Be the internal catalyst for change, translating client feedback into actionable product and operational improvements across dLocal teams.
- You will own and evolve Customer Success methodologies and team initiatives that directly improve productivity and excellence.
- Prioritize the discovery of customer needs and deployment opportunities to develop prioritized project plans with clear milestones.
- Interact and work together with different areas of the company to ensure a seamless experience for assigned accounts.
Requirements
- 3+ years of experience in a B2B Customer Success role (or similar), with a proven track record of meeting or exceeding program goals and key performance indicators (KPIs).
- Fluent in English. You are an excellent listener and a natural problem solver.
- Team spirit and proactive behavior are essential. You must be comfortable with the ability to travel as needed to foster client relationships.
- You have a deep understanding of the payments ecosystem. This isn't just an advantage; it's your playground. (Nice to have)
Benefits
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Learning & development: get access to a Premium Coursera subscription.
- Language classes: we provide free English, Spanish, or Portuguese classes.
- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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