Customer Success Manager enhancing client relationships and driving value at a customer - oriented company in Sydney. Focused on onboarding, product usage, and customer insights.
About the role
- Customer Success Manager ensuring promotional campaign excellence for retailers. Collaborating between industry, retail, and internal teams to generate real value and improve consumer experiences.
Responsibilities
- Ensure excellence in the execution of promotional campaigns within major retail chains, acting as a strategic bridge between manufacturers, retailers and internal teams.
- You will be responsible for making sure offers are correctly implemented, monitored and delivering real business value, combining operational agility with analytical insight and a performance focus.
- Serve as the primary point of contact for manufacturers and retailers, ensuring clear and effective communication.
- Operate, validate and monitor promotional campaigns on the platform, ensuring compliance and deadlines are met.
- Perform initial diagnostics of operational incidents (e.g., POS discrepancies, EAN, pricing), driving resolution or escalation when necessary.
- Monitor daily execution of offers, taking preventive action to avoid failures at the point of sale.
- Prepare and present performance reports (KPIs, sales, execution), highlighting results and opportunities for improvement.
- Support network expansion and conduct training when needed to strengthen solution adoption.
Requirements
- Minimum of 6 months' experience, preferably in the supermarket retail or trade marketing sector;
- Experience in B2B customer service or support, handling a high volume of tickets;
- Experience with offer management platforms or retail-focused SaaS solutions;
- Intermediate proficiency in Excel or Google Sheets, with the ability to build dashboards, cross-reference data and develop spreadsheet models for analysis;
- Knowledge of ticketing/incident management tools such as Zendesk.
Benefits
- Medical insurance (Sulamérica or Central Nacional Unimed, depending on the predominant region) for you and your dependents with no monthly fee, subject to copayment on use;
- Dental insurance (Odontoprev) for you and your dependents with no monthly fee, subject to copayment on use;
- Dasa telemedicine with a range of online care options, no medical referral required and no copayment;
- Meu Doutor, offering a family doctor available to employees and dependents enrolled in the medical plan;
- Maternity support program (for employee or dependent), contributing to a safer and more comfortable experience during pregnancy, delivery and postpartum;
- Free flu vaccination for you and your dependents;
- Prevenar 13 vaccine to help protect against 13 types and subtypes of pneumococcal bacteria;
- Life insurance;
- Gympass;
- Extended maternity and paternity leave.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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