Customer Success Manager responsible for driving success with commercial customers on Iru's AI platform. Hybrid role collaborating with a performance - driven team in a fast - paced environment.
About the role
- Customer Success Manager supporting Core Accounts for a workforce analytics platform. Driving product adoption, renewals, and expansions while ensuring customer satisfaction in service delivery.
Responsibilities
- Conduct regularly scheduled live group training sessions for customers, providing them best practices on the use of our platform and ensuring comfort in navigation of the Insightful platform
- Become an expert in the Insightful platform, and through regularly set office hours, help customers configure the platform to meet their unique needs, and help them achieve greater value with the use of Insightful
- Understand customers’ use cases, goals, unique pain points, and how Insightful’s product directly solves them; funnel this feedback to the other key stakeholders in the organization
- Drive product adoption and customer expansion through proactive efforts
- Work on churn prevention and own renewal and forecasting processes of customers
- Be an Insightful product expert and ambassador
- Ensure customers employ best practices and their solution is optimized for maximum value
- Monitor and analyze customer’s usage of our product
- Liaise between the customer and internal teams
- Keep current clients satisfied and deliver exceptional client service on a day-to-day basis
- Help customers through email, phone, online presentations, and screen-share meetings
Requirements
- 3+ years of proven sales/business development/account management experience
- Excellent verbal and written language skills for English - Equivalent C1 level
- Excellent verbal, negotiation and presentation skills
- Excellent organization, project management and time management skills
- Strong analytical and problem solving mindset
- Self-motivated and able to thrive in a results-driven environment
- Bonus points: Experience with CSPs and customer engagement platforms (we run on Hubspot/Intercom/Vitally)
- Previous experience in the SaaS/software industry
Benefits
- Health insurance
- Wellness programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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