Customer Success Specialist coordinating customer journeys and resolving issues for European clients. Engaging with technical teams to support CSMs in customer success initiatives.
About the role
- Customer Success Manager facilitating B2B customer onboarding and product integration. Building relationships and enhancing customer success with innovative camera systems.
Responsibilities
- You will manage the implementation of our system from A to Z — via email, calls, or live demos — ensuring a smooth integration on our customers' parking areas.
- You will turn customers into true product experts and show them how to leverage the full potential of our solution.
- Through proactive check-ins and genuine interest, you will build long-term, trust-based partnerships.
- You will work closely with Commercial, Product, and Engineering teams and bring customer feedback directly to where it creates impact.
- You will refine processes, identify automation opportunities, and help us make the customer journey efficient and scalable.
Requirements
- 2–4 years of experience in Customer Success, Account Management, or Customer Service
- Customer-oriented mindset: You communicate clearly, persuasively, and solution-focused
- Technical skills: Experience with tools such as G Suite, Airtable, and CRM platforms like Salesforce or HubSpot is an advantage
- Languages: German at minimum C1 level, business-fluent English — additional languages are a plus.
Benefits
- Flexibility & autonomy: Your workday, your performance — our hybrid model enables focused work from home, fresh perspectives during workations, and in-person collaboration on our Anchor Days (Tuesday to Thursday)
- Mobility tailored to you: Full speed ahead — whether sustainably via bike leasing or conveniently with a commuting allowance, we keep you mobile and flexible
- Ownership & influence: Your impact, your results — take full ownership of your area and your KPIs
- Team culture & networking: Real connections — beyond daily business. Celebrate successes with us at legendary team events and OKR parties
- Productive environment: Brainfood deluxe — from barista-style espresso, Bella&Bona online canteen, fresh fruit, to a muesli bar. Your wellbeing is the foundation for strong performance
- Health & balance: Stay in balance with EGYM Wellpass or Urban Sports Club — nationwide access to 1,000+ sports and wellness facilities
- Top equipment & ergonomics: Whether Mac or Windows, in the office or at home — your efficiency and comfort at work are well-supported
- Dress code? Your code: We care about what you achieve — not what you wear.
Job title
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