Senior Customer Success Associate managing automated customer accounts for sustainability platform rePurpose. Delivering quality support through efficient ticket management and customer onboarding.
About the role
- Customer Success Manager at Benchling, focused on helping customers maximize the value of their AI biotech platform. Collaborating across teams to enhance customer experience and drive adoption efforts.
Responsibilities
- Dive deep into customer usage data to uncover patterns, opportunities, and risks
- Create and execute product telemetry programs that keep customers one step ahead
- Become the go-to advisor on the Benchling platform—know its features, value drivers, and best practices
- Collaborate with Sales, Product, and Professional Services to craft winning customer strategies
- Design, test, and launch adoption campaigns that boost customer adoption, value, and retention
- Deliver insights that help customers achieve their biggest wins
Requirements
- BS or M.Sc. in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar Life Science field, OR 2+ years work experience with Life Sciences or Healthcare companies, ideally in a lab or research setting
- 4+ years of Customer Success, Professional Services, or Consulting experience in a SaaS software environment
- Strong analytical skills with experience leveraging data insights to drive decision-making
- Strong project management skills and the ability to influence without authority
- Excellent communication skills, able to communicate confidently and concisely
Benefits
- flexible hybrid work arrangement that prioritizes in-office collaboration
- employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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