Client Engagement Manager turning communication into engagement at First Focus. Driving client interaction and service adoption across a leading Managed Service Provider in Australia.
About the role
- Service Delivery Lead overseeing end-to-end delivery of CRM Dynamics solutions. Managing project teams in a hybrid work environment based in Amsterdam.
Responsibilities
- Oversee the end-to-end delivery of CRM Dynamics solutions
- Ensure alignment with client needs and business objectives
- Manage project teams and collaborate with stakeholders
- Monitor project progress and address risks proactively
- Ensure successful solution deployment while adhering to best practices
- Balance of technical expertise, team leadership, and client-facing communication
Requirements
- Functional knowledge of CRM and Power Platform
- Experienced in a role of business advisor, DL and / or Product owner
- Experience with delivery including offshore resourcing
- Expert in stakeholder management
- Agile/Scrum (SaFe)
- Big plus would be FS or Insurance/pensions related working experience
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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