Bilingual Customer Care Representative delivering exceptional service and building relationships with Quench's clients. Proactively manage customer requests, ensuring customer satisfaction and long - term loyalty.
About the role
- Customer Service Representative and Dispatcher for Lawrence Doors, managing customer service and field technician dispatching. Responsibilities include invoicing, collections, ordering material and general office work.
Responsibilities
- Inside sales, (planned maintenance service, etc.)
- Dispatching field technicians
- Ordering material
- Customer service and general office work
- Produce Invoicing/Billing
- Collections of moneys owed.
- Other support tasks as needed.
Requirements
- Strong customer service and sales
- Excellent math skills
- Type 45 wpm or better
- Computer literate- Word, Excel and Outlook
- Strong written and verbal communication skills
- Problem solving and helpful attitude
- Can answer the phone with a smile and positive attitude :)
- Strong organization skills
- Mechanically inclined helps
Benefits
- Health, Dental and Vision Insurance offered
- 401K with employer matching
- Paid Holidays
- 2-4 Weeks PTO (accruals are based on working continuously for the entire work year)
Job title
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