Support clients by managing requests and monitoring system performance at OKTO PAYMENTS. Collaborate with internal teams to resolve complex issues and drive process improvement.
About the role
- Customer Support Agent serving as the first point of contact for customer concerns at Angel Studios. Handling inquiries and resolving issues while contributing to customer service initiatives.
Responsibilities
- Provide quality customer support on behalf of Angel Studios
- Be the first point of contact for customer concerns
- Handle customer resolutions
- Assist in livestream chats, merchandise launches, and other events as needed
- Communicate concerns and issues thoroughly across departments
Requirements
- High school diploma or equivalent
- Basic computer skills and technology understanding
- 2+ years experience in customer service (preferred)
- Thorough understanding of customer service software remote platforms (preferred)
- Experience with Zendesk (preferred)
- Proficiency in speaking, reading and writing in the English language required. Additional language proficiency is a plus.
Benefits
- Paid time off
- Flexible work arrangements
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