IT Manager establishing and owning internal IT operations at Kiefer Tech. Ensuring systems are integrated, scalable, and automated using modern technology in a dynamic environment.
About the role
- EU IT Manager responsible for overseeing AMIRI’s technology operations across Europe, acting as main liaison with global team. Ensuring reliable and secure IT operations in Milan HQ and regional retail environments.
Responsibilities
- Act as EU IT Manager reporting to the Global VP of Technology.
- Serve as the primary IT contact for EU leadership and local stakeholders.
- Oversee daily IT operations for Milan HQ and retail environments (endpoints, networks, Wi-Fi, AV, inventory, infrastructure).
- Ensure compliance with global IT standards, security policies, and GDPR.
- Own relationships with EU Managed Service Providers and technology vendors, ensuring SLA performance.
- Improve local incident response, risk identification, and business continuity.
- Coordinate EU technology initiatives with Global Digital Delivery, Data & Analytics, Business Applications, and IT Operations teams.
- Provide Level 1 support for key business applications (NetSuite, Centric PLM, LNB) and support testing and rollouts.
- Maintain documentation, SOPs, inventories, and operational best practices.
- Support and mentor local IT resources and contribute to continuous improvement initiatives.
Requirements
- 5+ years of experience in IT operations or IT management.
- Experience in multi-office or international environments preferred.
- Strong understanding of security frameworks and GDPR.
- Relevant certifications (e.g., CompTIA, CCNA, ITIL, Jamf, Intune) are a plus.
- Strong hands-on experience with macOS, Windows, networking, MDM, security, and AV systems.
- Proven experience managing vendors, MSPs, and service SLAs.
- Fluent in Italian and English.
- Organized, service-oriented, and calm under pressure.
- Experience in luxury fashion, retail, or creative environments required.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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