Intern in Customer Success at Intelipost engaging with clients and enhancing their experience through analytics. Collaborating with various teams to ensure customer success.
About the role
- Senior Customer Success Analyst managing B2B client relationships at Amcham Brasil. Engaging with clients to implement tailored success plans and achieve results.
Responsibilities
- Manage and maintain a portfolio of B2B clients (mid-market and enterprise)
- Manage targets and results
- Conduct renewal follow-ups
- Identify and map new business opportunities
- Lead and facilitate meetings
- Collaborate with internal teams (events & content, finance, sponsorship, etc.)
- Participate in events, committees, and seminars
Requirements
- Bachelor's degree completed or in progress
- Proficiency in Microsoft Office
- Experience in customer service and relationship management
- Availability to work in a hybrid model – in-office 3 days per week
- **PREFERRED:**
- Experience building relationships with corporate clients
- **IT IS VERY IMPORTANT THAT YOU:**
- Are proactive, curious, and engaged to achieve targets and results
- Are dynamic when interacting and negotiating with multi-sector companies
- Are motivated by challenges
- Put the client at the center of your actions
- Communicate clearly and objectively, both written and verbally
- Have the ability to work constructively and respectfully in a team to achieve joint results
Benefits
- 🍽️ Multi-benefit card with meal and food allowances
- 🚌 Transportation allowance
- ⛽ Fuel allowance
- 🏋️♂️ Wellhub
- 🎉 Birthday day off
- 🍎 Afternoon fruit
- 💛 Employee well-being program
- 🐾 Pet Love
- 🪪 SESC membership
- 🏥 Medical insurance
- 🛡️ Group life insurance
- 📚 Discounts on courses, postgraduate programs, and MBA
- 🌍 Access to Amcham training programs
- 😌 Year-end break
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager ensuring effective onboarding and training for clients using innovative marketing software. Collaborating with Sales, Product, and Support to enhance customer satisfaction.
Customer Success Lead focusing on onboarding and retention of sellers on Bark’s platform. Driving seller outcomes through coaching and monitoring performance metrics.
Customer Success Supervisor leading the Customer Success team at BCM One in Makati City. Focused on customer retention, relationship management, and coaching Account Executives.
Customer Success Manager responsible for client relationships and growth strategies for HSI products. Focused on account retention and upsell with high value customers in Australia.
Customer Success Manager maintaining strong relationships with HSI's small - medium clients and ensuring product satisfaction. Achieving account growth and renewal objectives in Australia, specifically in Sydney.
Business Analyst focused on CRM optimization driving revenue growth for top - tier clients. Collaborating with cross - functional teams to ensure operational efficiencies and alignment.
Customer Success Manager responsible for onboarding and supporting clients in cybersecurity areas. Building long - term relationships and ensuring high customer satisfaction while identifying upsell opportunities.
Senior Manager Retention CRM managing customer marketing strategies for Verizon's Business Markets Team. Focusing on customer experience, retention, and relationship management across small businesses.
Senior Manager in Base Marketing leading new customer marketing orchestration with Sales and Field Marketing. Focused on improving small business customer relationships and revenue through strategic marketing.