Hybrid Relationship Manager

at AIG

• Job title: Relationship Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $78,000 - $100,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Woodland Hills, United States

About the role

• Focus Firm Relationship Manager supporting key Back Office relationships at Corebridge Financial. Evaluating service issues, facilitating change, and ensuring compliance with firm rules.

Responsibilities

• Support Key Premier and Elite 1 Focus Firm Back Office Relationships.
• Review, research and evaluate customer/firm issues.
• Handle complex service-related problems in a timely manner.
• Work within SRM guidelines to responsiveness of cases.
• Work directly with Focus Firms on projects, initiatives, errors, and escalations.
• Attend and facilitate in person and virtual firm meeting and conferences.
• Facilitate change within Corebridge and the firm to improve and streamline business.
• Proactive Communication of changes/issues.
• Responsible for Firm and OMR scorecards.
• Sharing results & opportunities for improvement.
• Ensure departments are adhering to firm rules.
• Build relationships with focus firms, business units, intercompany service departments, Strategic Accounts, Internal/External Wholesalers and Financial Advisors.
• Facilitate exception reviews.
• Develop resolution recommendations.

Requirements

• 5+ years combined experience with Annuities and/or Relationship Management
• Knowledge of fixed, index and variable products and processes
• Strong negotiation skills
• Strong written and verbal communication
• Strong interpersonal skills with high energy level
• Proven track record of problem solving skills
• Passionate about customer service
• Attention to detail, accuracy and quality
• Ability to work with Senior Management across business lines without supervision
• Strong team player
• Enjoys fast paced environment
• Attendance and performance must be in good standing.

Benefits

• Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
• Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
• Employee Assistance Program: Confidential counseling services and resources are available to all employees.
• Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
• Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
• Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.