Renewals Sales Specialist in a leading tech company managing customer contracts and relationships. Focusing on renewals and upselling for Adobe's Digital Experience subscription services.
Responsibilities
Manage a pipeline of customer contracts coming up for renewals
Build relationships with customers to assist in the contract and renewal process
Develop deep expertise and understanding of Adobe's Digital Experience subscription to drive positive renewals
Research customer contracts and purchasing history to create timely and accurate proposals for renewals
Collaborate with Sales, Support team, and management to propose recovery plans for retention risks
Requirements
Minimum of 3 years experience working in sales or related positions
Excellent interpersonal skills and the ability to handle professional interactions
Ability to respond quickly to multiple ad hoc requests
Strong written and verbal communication skills
Data driven, results driven, and strong presenting skills
Ability to work under strict procedures, timelines and compliance
Good team player to collaborate with other specialization roles
Strong problem-solving skills with high attention to detail
Understanding the sales cycle and solution selling process into Strategic Accounts is helpful, but not required
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