Business Manager supporting Strategic Partnerships at Glacier by Sanlam. Providing operational support and managing project initiatives for business objectives.
About the role
- Technical Partner Manager role focusing on complex technical queries and partner support for ADITO software. Engaging in onboarding, ticket management, and technical consultancy for partners.
Responsibilities
- You handle complex technical inquiries from our partners regarding the ADITO software — precise, solution-oriented and with deep technical expertise.
- You support partners with technical onboarding and accompany them during the early project phase.
- You use our ticketing system and immediately assess whether an issue is a "showstopper" — acting accordingly.
- You conduct technical consultations, assist with interface design and support error analysis.
Requirements
- Professional experience in partner support or 2nd/3rd level support
- Solid knowledge of SQL databases, web service interfaces and JavaScript
- Strong self-organization, prioritization skills and a preference for working in a team rather than as a lone wolf
- Solution-oriented working style — you recognize what is really behind tickets
- You speak fluent German (at least C1) and good English (at least B1)
- Experience in software product support or technical partner management
- Basic knowledge of IT infrastructure
- Vocational training or university degree in computer science / application development
- Passion for technical details without losing sight of processes and user needs
Benefits
- Hybrid: 2–3 days working from home; ergonomic, modern office with free fruit.
- 40 hours or 36 hours/week (distributed over 4 or 5 days)
- Culture: informal first-name culture, flat hierarchies, open feedback culture and a hands-on mentality
- Profit participation: the team benefits annually from company success
- Buddy program: structured onboarding with a personal buddy and a technical contact
- Personal coaching for your development
- Optional company car, modern hardware (laptop, smartphone)
- Training opportunities: e.g., sales methodologies
- Parent-child office for childcare bottlenecks
- Free beverages — and of course a foosball table and table tennis
- Team events: legendary — a must-experience
- Monthly "Meet & Eat" free for all employees
- Meal subsidy when using every-foods
- Access to Probonio and Corporate Benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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