Assistant Manager managing commercial partnerships at Lloyds Banking Group, supporting delivery of customer rewards through external partnerships and governance. Engaging with high-profile partners and ensuring effective collaboration.
Responsibilities
Support the delivery of compelling customer rewards through strong relationships with external partners.
Manage a portfolio of external suppliers – including merchants and reward aggregators.
Ensure partnerships are well governed, commercially effective and deliver meaningful value for customers and the bank.
Support the end-to-end lifecycle of reward partnerships, from onboarding through to performance management and renewal.
Act as a trusted day-to-day contact for partners.
Contribute ideas and insight that help shape future activity.
Requirements
2–4 years’ experience in commercial partnership management & supplier management , ideally within a customer rewards and loyalty environment
Proven ability to build and manage relationships with external partners and internal stakeholders
Strong commercial awareness , with the ability to understand value exchange for customers, partners and the business
Experience supporting performance tracking and reporting , including KPIs, actions and risks
Good planning and organisational skills, with experience coordinating multiple activities and stakeholders
Clear and effective written and verbal communication skills
Experience working with third party suppliers, merchants or aggregators
Exposure to governance, risk, legal or procurement processes , particularly in regulated environments (ideally within the financial sector)
Experience within loyalty, rewards, offers or customer propositions
Confidence working with data to support performance conversations and decision making.
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