Hybrid Sales Representative - Account Executive

at ACOM Sistemas

• Job title: Sales Representative - Account Executive
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Sao Paulo, Brazil

About the role

• Account Executive developing relationships with B2B or B2C clients for ACOM Sistemas' ERP solutions. Responsible for upselling and client satisfaction in a hybrid work environment.

Responsibilities

• Develop and maintain strong relationships with a portfolio of B2B or B2C clients, acting as a strategic point of contact;
• Proactively identify opportunities to offer upgraded versions of products or services (upsell) or complementary solutions (cross-sell);
• Responsible for explaining to clients the benefits and added value of new features or plans, ensuring they understand how the new solutions can be effective;
• Conduct the sales process in a consultative manner;
• Perform ongoing follow-up to ensure client satisfaction and success with the acquired solutions, reducing churn and strengthening loyalty;
• Keep the CRM up to date with all interactions and opportunities, and prepare progress reports and sales forecasts for management;
• Work closely with Customer Success (CS) and Marketing teams to ensure a cohesive customer experience and identify the best moments for expansion approaches.

Requirements

• Proven experience in sales, preferably in Inside Sales, account management, or Customer Success, with a track record of success in upsell or cross-sell;
• Strong communication (verbal and written) and negotiation skills, with the ability to overcome objections;
• Analytical mindset, with ease analyzing customer data to identify trends and opportunities;
• Excellent relationship-building skills and empathy to understand customer needs;
• Organized and proactive, with the ability to manage multiple accounts and priorities;
• Familiarity with CRM tools (e.g., Salesforce, HubSpot, Agendor) and sales technologies.

Benefits

• Birthday "Happy Day" — one day off to dedicate to yourself;
• Company social events;
• Emotional well-being check-ins;
• Workplace exercise/stretching sessions;
• Emotional Health Program;