Lead Customer Success Manager acting as a strategic partner for financial institutions in Australia. Driving engagement strategies to unlock value from data and tools across client organizations.
About the role
- Customer Success Manager assisting clients with onboarding and support in a growing SaaS startup. Collaborating with teams to optimize processes and enhance client experiences in hospitality.
Responsibilities
- You guide new customers through onboarding, respond to support requests, and ensure they successfully get started with BarBrain.
- You assist with setting up customer products and organizing inventory areas so our users can start right away.
- You help improve internal workflows and independently carry out small projects.
- You work closely with Operations and Sales to ensure everything runs smoothly behind the scenes.
Requirements
- Enrolled student (Bachelor's or Master's) — field of study flexible
- Eager to take on responsibility and contribute to a growing SaaS startup
- Structured working style and quick learner
- Confident using digital tools (e.g., Google Sheets, CRM systems)
- Communicative, service-oriented, and reliable
- Advantage: prior experience in Customer Success, hospitality, or startups
Benefits
- Modern office in the heart of Munich
- Remote work & home office — study-friendly & flexible
- Top equipment (Apple devices provided)
- Wellpass membership — access to 4,000+ fitness studios
- Corporate benefits with extensive brand discounts
- Understanding for exam periods and university obligations
- Option for a permanent position after graduation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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