Employee Relations Manager driving wellness objectives and KPIs at BBVA. Leading wellness proposals and maintaining employee retention mechanisms in Peru.
About the role
- Telecom Account Manager developing trusted relationships with key telecoms at Infobip. Leading commercial negotiations and managing account matters to enhance service delivery and optimize performance.
Responsibilities
- Develop and maintain strong, trusted relationships with key telecoms.
- Lead commercial negotiations, including pricing discussions and contract renewals, ensuring mutually beneficial agreements.
- Collaborate cross-functionally with teams across various pillars to coordinate service delivery and meet telecom expectations.
- Serve as the primary point of contact for all telecom account matters, managing communications, escalations, and service updates.
- Prepare and present Quarterly Business Reviews, showcasing value delivered and identifying growth opportunities.
- Analyze usage and performance data to propose optimization strategies and support business development.
- Proactively identify risks and escalation points, ensuring timely resolution and telecom satisfaction.
- Manage billing inquiries and disputes, coordinating internally to address and resolve issues efficiently.
- Facilitate onboarding and rollout of new services, ensuring smooth commercial and operational handover.
- Monitor industry trends and market pricing in coordination with Business Analysts.
- Support internal teams, including sales, marketing, and technical support.
Requirements
- Fluent English speaker; additional language skills are highly beneficial.
- Bachelor or Masters degree in Business, Management or related fields.
- Proven experience in account management, sales, or a commercial role within the telecom or technology sector.
- Strong negotiation and relationship management skills with a commercial mindset.
- Proficient in MS Office, with strong skills in Excel for data analysis and reporting.
- Excellent communication and interpersonal abilities, both written and verbal.
- Analytical thinker with the ability to interpret data to inform business decisions.
- Self-motivated and able to work independently, while collaborating effectively across teams.
Benefits
- Flexible work arrangements
- Employee Stock Ownership Plan (ESOP)
- Competitive salary and rewards
- Time off when it matters most
- Internal mobility, mentorship, and global opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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