Employee Relations Manager driving wellness objectives and KPIs at BBVA. Leading wellness proposals and maintaining employee retention mechanisms in Peru.
About the role
- Key Account Manager responsible for client relationship management, project onboarding, and sales opportunities in logistics software. Focus on sustainable solutions and process improvements.
Responsibilities
- Customer Support & Relationship Management: You build strong, long-term relationships with our existing customers and ensure they grow successfully with us.
- Project Management: You are responsible for customers' onboarding projects after the contract is signed and ensure they move into implementation as quickly as possible.
- Upselling & Cross-Selling: You identify potential within existing customers and actively develop new business opportunities.
- Monitoring & Reporting: You track KPIs, analyze the development of your accounts and derive measures to optimize performance.
- Teamwork & Process Improvement: You work closely with Marketing, Sales and Customer Success to meet customer needs as effectively as possible and to continuously improve our processes.
- Customer Feedback & Strategy: You proactively gather feedback, recognize trends and contribute to the strategic development of our accounts.
Requirements
- Experience in Customer Management: You have at least 2 years of experience in account management, ideally at a B2B SaaS company.
- Strong Communication: You engage customers through empathy, negotiation skills and professional communication.
- Analytical Thinking: You identify potential within existing customers and derive concrete actions.
- Organized & Self-Driven: You work in a structured, independent manner and take responsibility for your accounts.
- Team Player Mentality: You collaborate closely with Sales, Marketing and Customer Success to provide optimal customer support.
- Flexibility & Willingness to Learn: You are open to new challenges and continuously develop your skills.
Benefits
- Your Buden-Buddy, our welcome box and a structured onboarding phase help you get settled in quickly.
- Experience a positive team culture through regular Buden game nights, weekly coffee dates, joint sports activities (company runs, cycling tours, …), exciting summer events and more.
- Flexible choice of work location — decide whether you want to come to the office or work from home.
- We want to grow together and look forward to you joining the journey and actively contributing to the development of Bude.
- Your work has a sustainable impact — we reduce the CO2 footprint of logistics.
- Choose the incentives that suit you: we subsidize the Deutschland-Ticket and the EGYM Wellpass.
- Up to 30 vacation days.
- Free beverages, choice of your work equipment, regular feedback conversations.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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