Customer Success Operations Specialist at Grata optimizing processes for Customer Success team and supporting revenue growth through operational effectiveness.
About the role
- Strategic Customer Success Manager at Prolific partnering with leading AI model creators to ensure successful data initiatives. Guiding customers from onboarding to maturity, driving adoption and expansion.
Responsibilities
- Partnering with frontier AI model creators to ensure the success of their research initiatives, human data/feedback programs, and quality assurance benchmarks
- Serving as a trusted advisor—translating research and business objectives into actionable strategies for Prolific’s platform and services to achieve
- Lead business reviews and executive engagements with clients, building case studies and advocacy stories that highlight how Prolific is driving frontier AI research for them
- Drive continuous improvement of success playbooks, processes, and customer-facing resources, replicating best practices in usage-based models and research workflows
- Spending time with coworkers in our San Francisco office and with customers at their offices
Requirements
- 6+ years in a customer-facing strategic or enterprise customer success (and/or leadership) role, ideally in a business where value is aligned with increased consumption
- Demonstrated success with navigating large organizations, driving adoption and expansion, and cultivating executive relationships/sponsorship
- Strong business acumen and ability to interface with senior customer stakeholders (C-Suite, VP, research leads) as well as technical teams (engineers, data scientists, product owners)
- Fundamental understanding of AI, machine learning, LLM’s or similar concepts—enough to speak credibly about research use cases and value levers
- Experience with cross-functional internal orchestration, success planning, and forecasting
- Desire to make a huge impact on a quickly-growing business as it evolves.
Benefits
- Competitive salary
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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