Relationship Manager Intern in Agriculture delivering tailored financial solutions and enhancing client relationships at Canada's largest bank. Collaborating through sales tools and continuous improvement strategies.
About the role
- Strategic Account Manager coordinating customer relationships at Vantage Data Centers. Ensuring customer needs are met through collaboration and project support with a focus on satisfaction.
Responsibilities
- Understand the customers business and be proactive in our approach to establish and maintain excellent customer relationships
- Establish key external relationships with customers personnel, e.g. Operations, Construction, Security & Health & Safety.
- Develop key internal relationships within Vantage to ensure a smooth transition of services for each customer from initial contract through to live operations.
- Ensure compliance with Vantage standards and customer leases.
- Support customer projects, requests, and improvement activities tracking, pricing, approval, and implementation.
- Report on operational performance, compliance to SLAs and deliverables, and financials through monthly, quarterly and bi-annual Business reviews, KPIs, and STAR reports.
- Develop and document processes and procedures for customer support.
- Perform/coordinate all internal and external onboarding activities for new customers.
- Interface in person with customers on a regular basis.
- Generate and provide regular reporting and respond to Customer requests.
- Respond to customer requests from the customer portal.
- Identify areas of improvement and provide feedback on these items to the relevant Vantage teams.
- Host and coordinate SLA compliance MBR and QBRs with the Customer.
- Gather customer requirements and participate in the solution design and quoting process.
- Collaborate with internal and external Vantage teams to complete activities on time.
- Develop and maintain documentation for each customer.
- Coordinate with relevant teams to ensure proper configuration of Customer Portal and tooling.
- Provide support to all financial and billing teams.
- Manage customer facing projects and activities.
- Ensure compliance to Vantage standards and customer lease obligations is upheld.
- Support Construction team with customer requests, coordinating communication, escalations, and reporting.
- Support the operations teams with any operational incident reports and reviews with customers .
Requirements
- Bachelor of Science degree in Business Administration, Computer Science, Sales, related field, or equivalent experience required
- 5+ years of experience in one or a combination of the following: Data Center Operations, Project Management, Customer Support, or Sales is required
- Data Center, high-tech, or rapid growth industry experience is strongly preferred
- Prior experience supporting an ITIL based Service Management program
- Ability to read and interpret electrical one-line diagrams, a plus
- Experience with contracts management and RFPs
- Proficient with Microsoft suite including Excel, Word, Power Point, Project, and Visio
- Problem solving skills to troubleshoot and resolve customer requests
- Excellent verbal and written communication skills
- Time management and multitasking skills to handle multiple tasks and clients at once
- Motivational and negotiation skills
- Strong organizational skills and attention to detail
- Travel required is expected to be up to 25% but may increase over time as the business evolves.
Benefits
- medical, dental, and vision coverage
- life and AD&D
- short and long-term disability coverage
- paid time off
- employee assistance
- participation in a 401k program that includes company match
- many other additional voluntary benefits
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