Director of Account Management leading retail merchant relationships and strategic initiatives for Mastercard's North America sales organization. Focus on driving value and partnerships with key retail merchants.
About the role
- Divisional Account Manager in S&P Global Market Intelligence managing corporate client portfolios and mentoring Account Managers for revenue growth.
Responsibilities
- Serve as the primary commercial lead for your assigned portfolio of clients, driving net revenue growth through strong relationships and comprehensive solutions.
- Develop a holistic understanding of each account, including business objectives, budget cycles, organizational structure, and ongoing opportunities.
- Build multi-threaded relationships across client stakeholders, serving as a trusted advisor and identifying opportunities for growth and retention.
- Lead renewal and expansion negotiations, working with legal/procurement to finalize contracts and pricing changes.
- Promote adoption of new offerings, capabilities, or modules, and act as the voice of the client internally.
- Mentor, coach, and support a group of Account Managers, sharing best practices and providing guidance on account strategy, client engagement, and commercial execution.
- Actively participate in team pipeline reviews, deal strategy sessions, and renewal planning, offering actionable feedback and support.
- Be accountable for the performance and results of your mentees, helping drive team targets and ensuring alignment with business objectives.
- Foster a collaborative, high-performance culture by encouraging knowledge sharing, continuous learning, and professional development.
- Partner with leadership to identify training needs, onboard new team members, and contribute to process improvements.
- Coordinate resources across Sales Specialists, Business Partners, and Implementation teams to deliver comprehensive solutions.
Requirements
- Bachelor’s degree
- 10+ years of experience in sales and/or relationship management roles, with a proven track record of managing a book of business
- Demonstrated experience mentoring or coaching peers, with a passion for developing others
- Strong Excel and Salesforce.com skills
- Excellent interpersonal and communication skills with executive presence
- Willingness to travel for client visits
- Familiarity with market data, analytics, or financial intelligence platforms
- Demonstrated success in driving renewals, upsells, and cross-sell initiatives
- Consultative, strategic, and commercially minded
- Intellectually curious, highly collaborative, and comfortable in a player-coach capacity.
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
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