Chef de secteur commerce développant la satisfaction client dans les produits culturels pour Cultura. Manager une équipe de vente tout en organisant les flux de marchandises.
About the role
- Operations Manager for AWS Private Pricing Agreements in a leading technology company. Collaborating with vendors and teams to ensure operational excellence and insight reporting.
Responsibilities
- Manage the end-to-end AWS Private Pricing Agreement (PPA) workflow for DoiT-supported AWS deals
- Review incoming PPA requests for accuracy, completeness, and alignment with program rules
- Partner with Sales, Vendor Management, and DoiT teams to validate requirements and timelines
- Ensure timely submission, approval workflows, and tracking of PPA lifecycle milestones
- Maintain audit-ready documentation for all PPA transactions
- Build performance dashboards tailored for leadership, Sales, and Vendor Management teams
- Analyze customer and product-level AWS usage to uncover insights that improve forecasting and profitability
- Serve as an operational liaison for hyperscaler vendors (AWS, Microsoft, Google, etc.)
- Manage operational escalations, coordinating across cross-functional teams to drive timely resolution
- Document and improve processes impacting vendor programs, partner incentives, and marketplace operations
- Partner with IT and Product teams to enhance automation and data accuracy within Ingram systems
- Maintain SOPs, knowledge bases, and process documentation
Requirements
- 5+ years of experience in cloud operations, sales operations, billing operations, or vendor management
- Experience working with AWS programs, billing data, or cloud marketplace operations preferred
- Strong analytical skills; advanced Excel/Sheets skills required (SQL, PowerBI, or Tableau a plus)
- Proven ability to manage cross-functional processes in a fast-paced environment
- Excellent communication skills with the ability to simplify complex operational topics
- Strong attention to detail and a mindset focused on process improvement and scalability
Benefits
- Healthcare benefits
- Paid time off
- Parental leave
- 401(k) plan and company match
- Short-term and long-term disability coverage
- Basic life insurance
- Wellbeing benefits
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
Chef de secteur commerce manage team and enhance client satisfaction at Cultura. Involves organizing goods and developing customer service skills with a cultural product focus.
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