Senior Customer Success Manager focusing on client migrations and onboarding at S&P Global. Lead customer engagement and relationships across global strategic accounts.
About the role
- Senior Product Success Manager managing customer success journeys at CloudTalk. Driving engagement and adoption for a portfolio of B2B SaaS clients with a focus on renewals and expansion opportunities.
Responsibilities
- Own the full customer journey – from onboarding to renewals, ensuring customers extract maximum value from CloudTalk.
- Be a trusted product expert – guide clients through best practices, collaborate with Technical Consultants, and help customers leverage advanced features.
- Drive revenue expansion – proactively identify opportunities for upsells and higher-tier plan advocacy.
- Enhance customer health – monitor usage, prevent roadblocks, and improve retention through Velaris and other analytics tools.
- Close collaboration with Sales & Product – ensure seamless handoffs, share customer insights, and contribute to product innovation.
Requirements
- Customer-first mindset – you thrive on making customers successful.
- Data-driven & analytical – you’re comfortable working with Excel/Sheets, BI dashboards, and customer insights.
- Technical aptitude – you enjoy learning software products inside out and can guide customers in leveraging their full potential.
- Industry knowledge – experience in B2B SaaS, business calling software, or cloud communication tools.
- Proven experience – you’ve worked in Customer Success, Onboarding, or Account Management in a SaaS company.
- Familiarity with customer tools – experience using Zendesk, Custify, Planhat, Velaris, or HubSpot is a plus.
- Language skills – business fluency in English.
Benefits
- Unlimited Paid Time Off
- Home Office Budget
- Volunteering Days
- MacBook for work
- 1-1 Coaching sessions with our resident communications advisor
- Leaders Academy & Learning and Development Budget
- Recharge Fridays once per quarter
- Multisport Card
- Referral bonuses
- Virtual & physical team buildings
- Company merchandise
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Lead the Delivery & Customer Success team at Optiml, ensuring client value through complex software implementations and efficient operations. Executive collaboration for enterprise clients in real estate and energy.
Customer Success Manager serving as primary contact for eye care practitioners. Overseeing onboarding, training, and technical support while ensuring customer satisfaction with WAVE’s software.
Customer Success Specialist coordinating customer journeys and resolving issues for European clients. Engaging with technical teams to support CSMs in customer success initiatives.
Customer Success Team Lead maximizing customer engagement and operational effectiveness on Clutch's platform. Overseeing customer retention strategies and mentoring team members in a hybrid work environment.
Customer Success Representative providing support for French and English speaking users. Guiding users through the platform and resolving issues in a hybrid environment.
Manager executing VMware Customer Success initiatives at SHI, focusing on VCF adoption and retention. Collaborating across teams to enhance customer value and drive successful outcomes.
Senior Customer Success Manager managing Enterprise and SMB clients at Relo Metrics. Focused on client retention and revenue growth in the sports sponsorship data solutions sector.
Client Experience Manager serving as an advocate for LightEdge clients. Developing strategies for maintaining client retention and identifying growth opportunities while collaborating with sales.
CRM Campaign Manager managing email, SMS, and WhatsApp campaigns for UK's leading roof tent brand TentBox. Focused on driving engagement, traffic, and revenue through advanced segmentation and performance optimization.