Senior CRM Analyst leading strategies to enhance customer experience in e - commerce. Collaborating with various teams to integrate customer insights into business decisions.
About the role
- Senior Product Manager at MOO leading the Buy team and eCommerce platform transformation. Ensuring customers can purchase seamlessly across global storefronts.
Responsibilities
- This role will lead the product strategy and roadmap for the Buy team, ensuring MOO delivers a high-performing, scalable and customer-friendly purchase experience.
- Own the product roadmap for the Buy team, covering core ecommerce capabilities including cart, checkout, order lifecycle, payments, tax, saved addresses, and customer accounts
- Lead migration of core Buy capabilities from our Classic platform to the New Platform, delivering feature parity, improved experience and international readiness
- Collaborate with engineering to scope and deliver payment, checkout and order infrastructure upgrades that are secure, performant and extensible
- Improve conversion, repeat purchase and customer experience through iterative test-and-learn delivery
- Support commercial growth by ensuring customers can reorder easily, manage their saved projects, and engage across multiple channels, including both self-serve, and Managed Service experience
- Drive continuous improvement by reducing friction, eliminating bugs, optimising flow, and supporting cost savings across fulfilment and servicing
- Work across end-to-end experiences within eCommerce, collaborating closely with internal teams
- Represent the Buy team in planning, OKRs, strategic initiatives, and cross-platform alignment
Requirements
- 7+ years in product management, ideally with senior-level scope in ecommerce, fulfilment, or checkout domains
- Experience in both B2C and B2B settings, with appreciation for different user expectations and operational models
- Strong grasp of ecommerce tech stacks, including payment gateways, order management, tax/localisation, customer accounts, and fulfilment workflows
- Track record of leading cross-functional teams to ship measurable improvements in complex, distributed platforms
- Confidence with data and fluent in A/B testing, funnel optimisation, service level metrics, and financial impact modelling
- Strong product instincts with the ability to go deep on detail and zoom out for strategy
- Excellent stakeholder management skills. You can influence decisions, build buy-in, and bring teams on the journey
- Clear communication and storytelling. You can explain trade-offs, frame priorities, and align diverse groups around a common vision
- Real customer obsession. You’re driven to uncover real user needs and work across disciplines to address them
- Comfort with ambiguity and autonomy. You can define your own path, ask smart questions, and execute without hand-holding
Benefits
- 25 days holiday rising by one day for each year here (for 5 years)
- matched pension scheme
- paid parental leave
- private healthcare
- life insurance
- season ticket loan
- cycle to work scheme
- flexible work schedules with hybrid and remote working for certain roles
- Work From Anywhere program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
E - Commerce Manager at get - IT - easy responsible for enhancing organic visibility and SEO activities. Collaborate on online presence improvement in a dynamic environment with B2B focus.
Support in E - Commerce projects at get - IT - easy, handling Google Ads campaigns and social media marketing. Opportunity to apply and learn new technologies in a dynamic environment.
Digital Systems Engineer managing ERP implementations for E - Commerce businesses. Supporting clients through technical setups, process design, and effective communication with stakeholders.
Junior E - Commerce Marketing Manager focusing on Amazon/Shop at Thiru GmbH, a fast - growing e - commerce startup. Responsible for PPC strategies, content optimization, and marketing coordination.
E - Commerce Growth Manager responsible for optimizing conversion rates and building sales funnels for Edubini's online shop. Leading A/B testing and user journey analysis to enhance customer lifetime value.
E - commerce Specialist managing OnTheList Korea's website and strategies to optimize the eCommerce channel. Collaborating with marketing and logistics for effective operations.
E - Commerce Manager responsible for enhancing online shop and customer experience at Oatsome. Overseeing content, campaigns, and conversions to drive sales in the digital space.
E - Commerce Content Engineer managing database content for customer - specific experiences. Collaborating across teams in a hybrid environment to enhance e - commerce solutions.
Accounting Associate managing day - to - day bookkeeping tasks at Aprio, a nationally ranked CPA and advisory firm. Work in a collaborative culture with growth opportunities at a high - growth firm.