Customer Support Representative enhancing customer experience in the textiles industry. Managing inquiries via email, chat, and phone with a focus on efficiency and service quality.
About the role
- E-Commerce Content Engineer managing database content for customer-specific experiences. Collaborating across teams in a hybrid environment to enhance e-commerce solutions.
Responsibilities
- Manage database content, design, development, and maintenance of customer provided multi-media content to create brand-specific, self-service consumer experiences and business solutions, in the ongoing support of our customers’ e-commerce promotions
- Be involved in Agile methodologies with SCRUM frameworks, and integral to grooming, sizing and scoping projects
- Collaborate with internal stakeholders and external customers to provide solutions tailored to their needs; interact with Operations/Logistics, Quality Assurance, and Field Support/Installation teams to take projects from requirements phase through testing and finally to deployment.
- MySQL for database queries; SKUmap configuring by writing templates in XML; scripting in Linux-based commands.
Requirements
- Minimum of 3+ years' experience writing SQL, including writing queries, inserting statements, and joining tables (either MySQL or SQL Server)
- Working familiarity with JSON and debugging tools – i.e., Chrome DevTools or Mozilla Firebug
- Working familiarity with Linux; prefer experience scripting in Linux-based commands
- Knowledge of Java Programming, XML/XSLT, Apache Ant, batch file or Perl scripting a plus
- Ability to work under tight timelines is REQUIRED
Benefits
- Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits.
- Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program (“EAP”) and Optum Care 24-hour confidential medical counseling services.
- Holidays: The company observes ten (10) paid holidays per calendar year.
- Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees earn pro-rated PTO.
- Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan.
- Education, Learning & Development: We offer college tuition and education assistance programs; Udemy Learning courses; and ongoing learning and development opportunities.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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