Gerente de E - commerce orquestrando planejamento estratégico de campanhas de e - commerce na Riachuelo. Atuando com diversas áreas comerciais e operacionais para garantir a execução e resultados.
About the role
- Customer Support Representative enhancing customer experience in the textiles industry. Managing inquiries via email, chat, and phone with a focus on efficiency and service quality.
Responsibilities
- First point of contact for our customers: handling inquiries via email, chat and phone — fast, friendly and solution-oriented
- Processing requests, complaints and returns with a high standard of quality
- Working with our CRM system HubSpot to structure, process and document customer issues
- Using automations and AI-powered tools to handle inquiries efficiently and continuously improve service processes
- Coordinating with internal teams (Operations, Logistics, Product, Marketing) when complex cases need to be escalated
- Contributing to the creation of FAQs, guides and self-service materials to answer recurring questions efficiently
- Supporting the optimization of our service processes to improve the daily customer experience
- Close collaboration within the team to ensure consistent, high-quality service
Requirements
- Several years of professional experience in customer service, preferably in an e‑commerce or digital environment
- Friendly, service-oriented and solution-focused communication with customers — both written and by phone
- Confident handling of email, chat and phone communications
- Technical affinity and enthusiasm for digital tools, e.g. CRM or support systems (ideally HubSpot)
- Interest in automations and AI-powered tools to make service processes more efficient
- Strong organizational skills and the ability to coordinate inquiries efficiently and leverage internal interfaces
- Team player with a desire to collaborate closely to deliver the best possible service
Benefits
- 30 days of annual leave plus special leave for significant events such as marriage or birth
- €50 monthly voucher via Become1, flexible to use for fuel, groceries and more
- 30 days of workation per year — work where you think and create best
- Flexible working hours and the option to work remotely
- JobRad and attractive employee discounts — including on our own products
- Team culture based on mutual respect: we work appreciatively, support each other and pull together
- Free drinks & snacks: coffee, water, fruit and small treats for in-between
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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