Customer Support Representative enhancing customer experience in the textiles industry. Managing inquiries via email, chat, and phone with a focus on efficiency and service quality.
About the role
- E-Commerce Manager responsible for enhancing online shop and customer experience at Oatsome. Overseeing content, campaigns, and conversions to drive sales in the digital space.
Responsibilities
- Take ownership of our online shop
- Ensure all shop content is up-to-date and error-free
- Plan and execute product launches and marketing campaigns
- Develop and implement measures to improve conversion rate
- Analyze shop and performance metrics
- Work closely with the marketing and product teams
- Ensure shop functionality and technical interfaces/integrations operate reliably
- Monitor trends in e-commerce and MarTech.
Requirements
- At least 2 years of experience in e-commerce, online marketing, or managing online shops
- Strong understanding of what convinces customers in an online shop
- Analytical mindset and strong numeracy/data affinity
- High tech affinity and interest in new tools
- Excellent communication skills and ability to collaborate cross-functionally
- Structured, self-driven, with an ownership mindset
- Strong German (C1) and basic English skills.
Benefits
- Freedom to shape your role: Influence your working environment from day one.
- Energetic company culture: Where drive meets collaboration.
- Modern working conditions: Flat hierarchies, flexible hours, and a hybrid working model.
- Holiday Plus: Maximum flexibility for your time off.
- Company pension plan: Retirement benefits that go beyond statutory requirements.
- Team spirit: Regular after-work events and coffee breaks.
- Office with the best breakfast: A wide variety of breakfast options provided in the office.
- Personal benefits: Choose between a subsidized Deutschlandticket (public transport pass), a lunch allowance, or a discounted corporate fitness membership.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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