Customer Support Manager responsible for handling inquiries in E - Commerce. Ensuring high - quality service using CRM tools and collaboration with internal teams.
About the role
- E-Commerce Manager at get-IT-easy responsible for enhancing organic visibility and SEO activities. Collaborate on online presence improvement in a dynamic environment with B2B focus.
Responsibilities
- Independently develop, plan and implement measures to improve our organic visibility
- Manage and further develop all SEO activities in both Onpage and Offpage areas
- Continuously monitor and optimize rankings, visibility, traffic and other relevant KPIs
- Make content, structural and SEO-relevant adjustments to landing pages, product pages and category pages in the backend
- Derive concrete recommendations for action from tools and analyses
- Support the sales team, particularly by handling incoming inquiries and preparing proposals
Requirements
- Completed training in E‑Commerce or a degree in E‑Commerce, online retail, marketing, or a related field
- Experience implementing SEO measures with demonstrable results
- Confident use of common SEO tools and a good understanding of technical, content and structural optimization
- Experience working with content management systems, ideally WordPress
- Independent, structured and responsible working style
- Understanding of digital customer processes and user-friendly website structures
- Ideally, experience in a B2B environment
- Careful and analytical working approach and a good sense for meaningful optimization potential
- Fluent German skills, both spoken and written
- Good English skills, both spoken and written
Benefits
- A well-integrated team that supports you during onboarding and is always there for you
- Flat hierarchies and short decision-making paths in an engaged working environment
- Plenty of room for initiative and the opportunity to actively contribute your own ideas
- Regular feedback meetings for your professional and personal development
- A monthly voucher that you can select via a platform from a provider of your choice
- An additional birthday voucher
- Access to up-to-date IT hardware and modern devices
- Free parking directly on site
- Complimentary beverages, coffee, tea and snacks for your workday
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