Customer Support Representative enhancing customer experience in the textiles industry. Managing inquiries via email, chat, and phone with a focus on efficiency and service quality.
About the role
- Digital Systems Engineer managing ERP implementations for E-Commerce businesses. Supporting clients through technical setups, process design, and effective communication with stakeholders.
Responsibilities
- Betreuung von E-Commerce-Kunden individuell
- Analyse des Status quo und Entwicklung einer individuellen Roadmap
- Umsetzung von Prozessen in regelmäßigen Sessions
- Technische Vorbereitung, Risikoanalyse und Umsetzung
- Unterstützung und Kommunikation mit Kunden während des Projektes
- Teilnahme an täglichen Client-Success-Meetings
Requirements
- 12 Monate relevante Erfahrung im Bereich ERP, Prozessberatung oder technischer Kundenbetreuung
- Idealerweise erste Erfahrung in Programmiersprachen wie Python oder JavaScript
- Tool-Affinität & schnelle Auffassungsgabe
- Strukturierter Problemlöser
- Starker Rapport-Builder
- Umsetzungsstark & verlässlich
- Ergebnisfokus & Ownership
- Coachable High Performer
- Präsenz statt Ego
Benefits
- Echte Digitalisierung, keine Spielerei
- Ein Team aus A-Playern
- Kunden mit Drive
- Persönliche Weiterentwicklung
- Regelmäßige Teamtreffen & Offsites
- Arbeit mit Sinn & Ownership
Job title
Job type
Experience level
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Degree requirement
Tech skills
Location requirements
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