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About the role
- Senior Manager managing retirement service delivery and operations for CVS Health's retirement programs. Ensuring compliance, efficiency, and excellent participant service across multiple HR functions.
Responsibilities
- Overseeing Operational Service Delivery
- Provide strategy, recommendations, action plans and / or consulting relating to Human Resource Shared Services / Governance service delivery in support of CVS Health qualified retirement, equity and service award plans
- Apply plan specific and regulatory provisions to overall administration and operations of all related CVS Health plans and programs
- Apply best practice program / project management techniques and tools to achieve desired outcomes within budget and timeframe
- Manage all related operational procedures developed both within HR Shared Services and with HR Centers of Excellence, supporting vendor partners and other stakeholders to ensure operational efficiency and outstanding colleague services
- Manage related change requests through the full life cycle of each request and through deployment
- Manage related scope of work resulting from acquisitions, mergers, RFPs and other corporate / plan executive committee actions
- Team Management
- Lead and mentor a team of two retirement specialists, providing guidance, training, performance feedback, and fostering a positive work environment
- Ensuring Compliance
- Maintain up-to-date knowledge of relevant retirement plan regulations (i.e.: ERISA and IRS) and ensure all processes and procedures are compliant
- Customer Service
- Provide excellent service to plan participants, addressing their inquiries, resolve issues, and ensure needs are met with an excellent participant experience
- Process Improvement
- Identify opportunities to streamline workflows, enhance efficiency, and improve the overall participant experience
- Reporting and Analysis
- Generate reports on key performance indicators, analyzing data to identify trends, and providing insights to senior management
- Vendor Management
- Oversee relationships with third-party vendors who provide services related to retirement plans and monitor service and performance reports
Requirements
- Min 7 years of Human Resources experience specifically related to Health and Welfare and / or Call Center / Case Management
- Min 1 year of Human Resources operational and service team leadership experience
- Min 1 year of experience with qualified Retirement plans and Equity Plans; related certifications preferred
- Vendor management experience related to Retirement/equity plans and working in a shared service center environment
- End-user experience with Workday preferred or an equivalent Human Resources / Payroll system
- Excellent PC skills, including extensive knowledge of spreadsheet and database software
- Excellent analytical and communication skills along with the ability to work independently and as a team player
- Proven ability to perform well and with a high degree of accuracy under tight deadlines
- Ability to prioritize and manage projects utilizing standard project management methodologies
- Comprehensive knowledge of HR processes and administration; including an in-depth knowledge of base HR/Payroll policies and practices within one or more of the following areas: Payroll, HR Information Technology, Employee Data and Records Management, Time and Attendance, Health and Welfare and / or Call Center / Case Management
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
- Benefit solutions addressing different needs and preferences including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility
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