Service Process Trainee supporting financial advisors and clients at Ameriprise India. Responsible for processing service requests and coordinating communication effectively.
About the role
- Senior Director of Sales Operations overseeing global sales support teams. Leading operational excellence and aligning strategies to drive revenue growth and client satisfaction.
Responsibilities
- Lead and develop regional and global sales support teams, ensuring high-quality execution and a culture of accountability, responsiveness, and collaboration.
- Manage the continued expansion and performance of international support hubs, integrating global operations seamlessly with U.S. teams and aligning them with business objectives.
- Oversee end-to-end sales operations processes, including order flow, contract management, system optimization, and compliance with SLAs.
- Provide senior leadership with clear, data-driven reporting on performance, risks, and opportunities. Develop dashboards and KPI reporting that measure service quality, case resolution, and sales enablement outcomes.
- Design, document, and implement standardized workflows and SOPs across regional and global teams. Continuously refine processes to remove friction and improve scalability.
- Partner with Sales, Client Services, Finance, Operations, and IT to align priorities, resolve bottlenecks, and enable revenue growth through operational excellence.
- Drive adoption of new tools, systems, and processes. Lead change management initiatives that balance seller productivity, client experience, and cost efficiency.
Requirements
- 7+ years of progressive leadership in sales operations, sales support, or business process management.
- Demonstrated success leading both sales service and sales operations teams in complex or global organizations.
- Strong expertise in CRM platforms (Salesforce preferred), case management systems, and reporting tools.
- Proven ability to design and implement scalable processes, workflows, and reporting frameworks.
- Executive-level communication skills with the ability to influence across frontline teams and C-level leaders.
Benefits
- Remote • In-person team meetings at our office in St Petersburg, FL • Quarterly team meetings
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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