Hybrid Senior Technical Operations Analyst

at Ameriprise Financial Services, LLC

• Job title: Senior Technical Operations Analyst
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Ansible, AWS, Cloud, ServiceNow, VMware
• Location requirements: Hybrid, Noida, India

About the role

• Operations Engineer supporting infrastructure environment and monitoring events in Windows and VMware. Responsible for incident resolution, performance monitoring, and documentation in a hybrid work setting.

Responsibilities

• Support the infrastructure environment by pro-actively monitoring infrastructure events.
• Effectively respond to and coordinate resolution of issues, and manage change within the server and storage environments.
• Perform the tasks related to the Windows and VMware operations related tasks.
• Perform the New VM provisioning, Decommissioning and windows upgrade etc.
• Perform moderately difficult and independent assignments in the troubleshooting, problem diagnosis, problem resolution and ongoing production support for one or more technologies.
• Pro-actively monitor the stability and performance of various technologies within area of expertise and drive appropriate corrective action prior to an incident or problem occurring.
• Actively collaborate with fellow members of the team and contractors/vendors on bridge calls to prevent or resolve incidents/problems in an expeditious manner.
• Recommend, deploy and document strategies and solutions for problems/incidents based upon comprehensive and thoughtful analysis of business goals, objectives, requirements and existing technologies.
• Independently identify key issues, patterns and deviations during the analysis.
• Participate and provide input in the continual refinement of processes, policies and best practices to ensure the highest possible performance and availability of technologies.
• Create, maintain and update documentation including troubleshooting guides, procedure/support manuals, and communication plans.
• Continuously develop specialized knowledge and technical subject matter expertise by remaining apprised of Industry trends, the direction of emerging technologies, and their potential value to the business.
• Perform ITIL operations like change, Incident & problem management within the Service Now.
• Contribute development of execution of operational reporting including daily health check reports, capacity/performance reports, and incident/problem reports.

Requirements

• Degree in Computer Science, Engineering, or equivalent academic qualification.
• 3 – 6 years of professional experience in administration, configuration & support of Windows Server 2016, 2019 & 2022 platform
• Should have hands-on experience in writing Automation in Ansible, PowerCli or PowerShell.
• Should have experience working with different vendors like VMware, Cisco, Dell & HP.
• Should have experience with team and project management.
• Should have worked in the Agile environment and has knowledge of Scrum, sprints etc.
• Mandatory: Should have adequate exposure & proficiency in managing VMware vSphere 7.x environment (clusters/farms).
• Mandatory: Candidate should have worked in Level 2 (L2) or L3 Server Support Team for minimum 3 years
• Optional: Should have adequate experience & skill in manage AWS Cloud Environments & Hybrid Environment (Training on AWS SysOps Track would be an advantage)
• Candidate must preferably be from Production Support background having managed infrastructure hosted across diverse geographies.
• He should be familiar with activities like Patching, Upgrades, Migration, Refresh , etc.
• Should have ample exposure to IT environments governed by ITIL framework. Change, Incident (RCA) & Problem Management-related activities should be component of candidate’s responsibilities.
• Prior exposure towards ServiceNow is desirable
• Strong attention to detail and with ability to focus on quality and efficiency.
• Ability to communicate and articulate technical information across various organizational levels
• Highly innovative problem solver with strong analytical and customer service abilities required.
• High reasoning aptitude and ability to quickly understand complex operating environments.
• Strong thought leadership and motivation with the ability to work independently.

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Remote work options