Responsable des opérations - mandat immobilier basé à Paris pour le client principal de Nhood. Conduire des chantiers structurants et améliorer la performance opérationnelle.
About the role
- Head of MVZ Performance & Operations overseeing Germany's healthcare network efficiency and quality. Driving operational improvements and performance metrics with a focus on patient satisfaction and care delivery.
Responsibilities
- End-to-end responsibility for the operational and financial performance of our MVZ network, including productivity, utilization and efficiency
- Improve MVZ performance through KPI management, benchmarking and clear follow-up mechanisms
- Optimize patient flow, appointment management, workforce planning and capacity utilization to reduce waiting times and increase patient satisfaction
- Standardize and continuously optimize MVZ processes, SOPs and best practices across all locations
- Identify and implement initiatives for operational improvement that strengthen profitability and scalability
- Work closely with MVZ leadership teams to improve local performance and ensure implementation
- Establish transparent reporting structures and meaningful performance dashboards for data-driven decision-making at HQ and on site
- Provide strategic support for expansion initiatives, new MVZ openings and M&A integrations
- Manage cross-functional projects together with leadership teams from MVZs and HQ
- Foster a high-performance culture focused on accountability, ownership and continuous improvement
Requirements
- Proven leadership experience in outpatient care/MVZ settings or in a multi-site, service-oriented healthcare environment
- Licensed specialist physician (e.g., General Medicine/Internal Medicine) or a business (BWL) profile with demonstrated MVZ/outpatient experience and strong medical and commercial knowledge
- Demonstrated performance improvements across multiple sites through KPI governance, benchmarking and consistent implementation
- Comprehensive understanding of MVZ operations, patient flow, capacity planning and cost-effectiveness
- Strong entrepreneurial mindset with a data-driven, execution-focused working style
- Experience scaling standardized operating models and building unified processes and SOPs
- Confidently navigate operational, clinical and financial requirements; strong stakeholder management across all disciplines
- Solid knowledge of the German statutory health insurance system (GKV), including KV processes, EBM billing and physician contract matters
- Willingness to travel regularly within Germany to MVZ locations
- Business-fluent German and very good English
Benefits
- 30 days of vacation per year
- Individual training and development budget
- Subsidized company public transport ticket (ÖPNV)
- Employer-supported company pension plan
- Fully funded company health insurance
- Subsidized and flexible Urban Sports membership
- Access to mental health resources and personal coaching through our partner OpenUp
- Regular team events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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