Operations Manager leading a team in managing claims operations at Capgemini. Focused on budgeting, reporting, and quality work output while fostering continuous improvement.
About the role
- Sales Operations Supervisor leading and managing OEM Enrollments and Contracts Support teams at Cox Automotive. Overseeing operations for revenue generation and customer satisfaction with a focus on continuous improvement.
Responsibilities
- Supervises and supports the OEM Enrollments and Contracts Support teams, ensuring alignment with business goals and service standards.
- Provide ongoing coaching and professional development opportunities and conduct 1:1’s, quarterly and final performance reviews.
- Monitor daily Contract Support and OEM Enrollments workflows, ticket volumes, and SLAs to ensure timely and accurate processing of enrollments and contract related tasks.
- Identify and resolve operational bottlenecks, escalating issues when necessary.
- Track and report on team performance metrics, identify trends and opportunities for improvement.
- Manage team schedules and PTO requests equitably, ensuring adequate coverage and business continuity.
Requirements
- High School Diploma/GED and 5 years’ experience in ownership of Salesforce.com and/or sales enablement tool administration, configuration and support.
- A bachelor’s degree and 3 years’ experience in related field; a master’s degree and 1 year of related experience or a Ph.D. and up to 1 year of experience.
- 3+ years Configure/Price/Quote (CPQ) experience.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Detail-oriented with strong organizational skills.
- Must be authorized to work in the United States without sponsorship.
Benefits
- A competitive salary and top-notch bonus/incentive plans.
- Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
- Comprehensive healthcare, with multiple options for individuals and families.
- Generous 401(k) retirement plans with company match.
- Professional development and continuing education opportunities.
- Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
- Extra perks like pet insurance, employee discounts and much more.
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