Learning & Development Manager at Qonto maintaining programs and ensuring quality learning support for Qontoers.
AR
Hybrid SaaS Training Specialist
Posted 4 months ago
About the role
- SaaS Training Specialist designing and delivering training programs for clients and internal teams on software solutions. Engaging with stakeholders to ensure effective knowledge transfer and software adoption.
Responsibilities
- Develop and deliver training programs for clients and internal employees focused on software configuration, administration, and end-user functionality.
- Conduct “train-the-trainer” sessions to equip client teams with the skills to train their own users effectively.
- Create and maintain training materials, including user guides, configuration workbooks, videos, e-learning modules, and hands-on exercises.
- Collaborate with Professional Services, Product, and Support teams to ensure training content is aligned with implementation processes and product updates.
- Facilitate live (virtual and in-person) training sessions for small and large audiences, ensuring high engagement and comprehension.
- Assess training effectiveness through participant feedback, assessments, and performance metrics; identify opportunities for improvement.
- Assist in onboarding new employees within Professional Services or Customer Success teams by delivering internal product and process training.
- Stay current with product enhancements and continuously update training materials and methods to reflect system and process changes.
Requirements
- Bachelor’s degree or equivalent experience required.
- 3+ years of experience in software training, preferably for a SaaS or configurable enterprise platform (e.g., CRM, ERP, GRC, or similar).
- Proven experience designing and delivering both technical and non-technical training.
- Strong understanding of adult learning principles and instructional design best practices.
- Excellent communication, presentation, and facilitation skills.
- Ability to tailor training to different audiences (technical administrators, business users, executives).
- Experience with LMS tools, e-learning authoring tools (WorkRamp, Articulate, Camtasia, etc.), and virtual classroom platforms (Zoom, Teams, etc.).
- Ability to travel occasionally for client or internal training engagements.
- Preferred Qualifications:
- Experience in train-the-trainer program development.
- Familiarity with Professional Services and client implementation lifecycles.
- Knowledge of SaaS configuration concepts and customer onboarding processes.
- Certification in Instructional Design, Training, or Adult Learning (e.g., CPLP, ATD) is a plus.
Benefits
- 100% Employer Paid Medical Insurance options for the Employee and Family
- Paid Maternity and Paternity Leave
- Life and AD&D Insurance
- Long-Term Disability Insurance
- 401K with Company Matching
- Equity Participation
- 4 Weeks of Vacation
- Fully Stocked Kitchens
- Company-Sponsored Charitable Day of Giving Events
- ......and many more!
- Aravo Solutions Inc. is registered as an employer in many, but not all, states. If an applicant is not in or able to work from a state where Aravo Solutions Inc. is registered, they may not be eligible for employment. The eligible states include: FL, GA, MA, MO, NC, NH, NV, OR, PA, SC, TN, and TX.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Media Training Specialist at AAAS providing training for scientists and journalists on media engagement and public communication. Leading training adaptation in Spanish and supporting new training module development.
Training Instructor at Gelato Borelli developing team skills and ensuring service excellence in gelato production. Leading training sessions and monitoring operational compliance.
Training Specialist at 211 Palm Beach/Treasure Coast ensuring staff competency through effective training programs and support. Facilitating onboarding and ongoing training while maintaining compliance with funder requirements.
L&D Specialist at Universe Group managing educational projects and coordinating various stakeholders for training initiatives in a hybrid workplace.
Instructional Designer developing high - quality learning solutions for LaBella Associates' Talent Development team. Collaborating with SMEs and leading complex learning initiatives using various methodologies.
E - learning & Training Specialist designing and developing online training packages for multilingual purposes. Eliciting business requirements and providing training for stakeholders with a focus on quality assurance.
Learning & Development Lead overseeing employee activation and frontline engagement at Wellist. Training HR managers and directly activating employees to connect them with support.
Assistant Training Manager leading a team of learning specialists to ensure quality training delivery at Manulife. Managing performance, coaching, and professional development needs of team members across locations.
Learning & Development Specialist at Octopus Energy Spain focusing on training and talent acquisition. Driving onboarding and fostering a learning culture within the organization.