Learning and Development Partner supporting talent and development aligned with business areas at NTT DATA. Building relationships and translating business needs into actionable talent L&D initiatives.
About the role
- Training Specialist at 211 Palm Beach/Treasure Coast ensuring staff competency through effective training programs and support. Facilitating onboarding and ongoing training while maintaining compliance with funder requirements.
Responsibilities
- Facilitate new hire onboarding, refresher training, JIT training, and monthly Q&A forums.
- Provide individual coaching, performance support, and follow-up training based on staff skill development needs.
- Assist with training logistics, facilitation, and communication.
- Develop and update training curriculum, manuals, materials, and LMS content to reflect current practices and funder requirements.
- Create training certificates and related documentation.
- Review feedback and QA findings to revise content and develop targeted skill-based training.
- Maintain and upload attendance and training records in designated systems.
- Monitor and respond to training-related email inquiries.
- Track funder-required training compliance and follow up on staff completion.
- Monitor training needs related to corrective action plans and retraining requirements.
- Maintain training calendars, communications, and monthly training schedules.
- Collaborate on special projects as it relates to training to ensure alignment with accrediting body standards.
- Prepare monthly training compliance reports and quarterly training feedback summaries.
- Maintain monthly summaries of training delivered, participation, performance gaps, and training needs.
Requirements
- Bachelor's degree in a related field preferred; high school diploma or equivalent required.
- Experience in the human services field required.
- Experience in training design, facilitation, staff development, or related field preferred.
- Successful completion of Resource Center training class (or ability to complete upon hire).
- Familiarity with community resources preferred.
- Bilingual (English/Spanish or English/Creole) is a plus.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Employee assistance program
- Life insurance
- Paid time off
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