Technical Support Analyst providing IT assistance to users at Agrotools. Troubleshooting and resolving hardware, software, and network issues in a collaborative environment.
About the role
- Analista de Requisitos for ISH Tecnologia, focusing on documentation and requirement gathering. Ensuring cybersecurity for businesses and empowering innovation in a collaborative environment.
Responsibilities
- Responsible for all internal and external project documentation;
- Elicitation of functional and non-functional requirements, user stories and acceptance criteria;
- Preparation of installation manuals and user instructions, release notes, Vision Document, etc.;
- Assist in reviewing test cases and validating traceability.
Requirements
- Experience as a Requirements Analyst;
- Degree in Systems Analysis or related field;
- Knowledge of the Software Development Life Cycle and agile methodologies;
- Experience with Use Cases and User Stories;
- Strong logical reasoning and concise writing skills;
- Knowledge of web systems architecture and APIs.
- Preferred qualifications:
- Certifications such as IREB, CPRE, Product Owner;
- Experience with Azure DevOps;
- Experience in cybersecurity;
- Experience as a Tech Writer or Documentation Analyst.
Benefits
- Employer-paid health plan (no monthly fee for you);
- Employer-paid dental plan (no monthly fee for you);
- Life insurance;
- Pipo Saúde: digital health and corporate benefits broker;
- Zenklub: emotional health and wellbeing platform, with special discounts;
- Wellhub: platform that connects you to networks to support your wellbeing (and your family's).
- Private pension plan;
- Transportation allowance;
- Meal or food allowance;
- Birthday day off: take a day off during your birthday month;
- ISH Casual – Comfort and professionalism go hand in hand: choose an outfit that reflects your wellbeing while respecting the workplace;
- Breakfast and afternoon fruit available to energize your on-site day;
- Employee referral program with cash bonuses;
- Onboarding kit: we prepare a comprehensive kit to support your daily work.
- Deeplearning: our Corporate University – a space dedicated to continuous development, offering courses, training and workshops for professional and personal growth;
- Opportunities for professional growth;
- Culture of feedback and development;
- Leadership development program;
- A relaxed, innovation-oriented work environment – leadership is accessible, with open doors and a visible presence throughout the office.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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