Join Southern Water's Operational Excellence Team as a Process Excellence Analyst. Identify improvement opportunities, support data - driven change, and drive performance improvement in water operations.
About the role
- Analyst supporting collection and property surveillance for commercial real estate loans. Coordination with Portfolio Managers and customer service activities required for delinquent loans.
Responsibilities
- Provide quality collection and property surveillance activities for commercial real estate loans
- Support a team of Portfolio Managers as primary contact for borrower research requests and collection efforts
- Perform customer relationship functions, review loan documents, compliance, and quality control
- Assist to monitor all delinquent commercial loans and pursue a course of action to resolve delinquency
- Handle daily customer service activities via outbound calls with borrowers and/or third-party representatives
- Perform customer service activities related to inbound calls in a call queue
- Collect and assist to analyze property operating statement and rent rolls as part of Watchlist monitoring and collateral review
- Identify and escalate significant property issues to the Portfolio Manager
Requirements
- 2+ years of experience in the mortgage industry required
- Demonstrates positive attitude, adds to a positive team morale and is eager to take on and learn new things
- Ability to work independently and self-motivated
- College degree preferred
- Open to College undergraduates with 6 months Business Process Outsourcing (BPO) experience preferable in collections department
Benefits
- Hybrid work from home model
- Stable Internet connection required
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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