Full stack software engineer supporting ASU Library's mission with software that enhances digital resources. Collaborating with faculty and IT to improve research, teaching, and learning.
About the role
- Join Southern Water's Operational Excellence Team as a Process Excellence Analyst. Identify improvement opportunities, support data-driven change, and drive performance improvement in water operations.
Responsibilities
- Identify Improvement Opportunities: Work closely with the Process Excellence Manager and Lead to scope and seek opportunities to enhance the performance of our Water Networks and Customer team by analysing performance trends.
- Support Data-Driven Change: Share insights with the CI Lead to implement effective changes and support data analysis to provide actionable feedback to field teams.
- Drive Performance Improvement: Attend Performance Hubs and assist field managers in driving performance improvements by identifying pain points and blockers.
- Investigate and Resolve Issues: Conduct deep dives into customer complaints and low-scoring CSAT surveys to identify root causes and recommend solutions.
- Mentor and Coach: Provide regular feedback, mentoring, and coaching across all levels within the Water Directorate.
Requirements
- Industry Experience: Background in Water Operations and an analytical background.
- Analytical Skills: Strong investigative and analytical skills with proficiency in MS Excel.
- Communication: Excellent oral and written communication skills, with the ability to engage, influence, and connect with others.
- Self-Starter: Ability to manage your own workload and work independently.
- Feedback Skills: Confidence to provide constructive feedback and drive continuous improvement.
Benefits
- Company and performance-related bonus
- Generous pension with up to 11% company contribution
- Life assurance payment equal to four times your annual salary
- Health benefits through a Cash Plan
- Two paid community volunteering days a year
- 25 days annual holiday
- Occupational health service
- Retail discount app
- We offer competitive maternity leave, and flexible return to work options
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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