Implementation Analyst leading client implementations for financial institutions at a global fintech leader. Involves training, consulting, and project management for various online banking products.
About the role
- Fraud & Scams Monitoring Analyst assessing fraud risks and investigating scams at Rabobank. Collaborating with teams to protect customers and mitigate fraud across Australia and New Zealand.
Responsibilities
- Analysing internal & externally generated data to identify potentially fraudulent behaviour & emerging threats or trends
- Investigating & responding to scam incidents
- Investigating fraud alerts generated & other external fraud events
- Analysing relevant data to identify potentially fraudulent transactions or behaviour & emerging threats or trends
- Performing post investigation activities, including loss assessments & recoveries
- Identifying & supporting vulnerable customers through the scam management lifecycle
Requirements
- A minimum of 1-3 years in a similar role within fraud operations
- Proven experience in triaging fraud alerts, conducting investigations, escalating cases, & reporting incidents with accuracy & urgency
- Experience in reviewing transaction & login data to identify & flag potentially fraudulent activity
- Excellent communication skills including the ability to talk confidently & professionally with clients
- An ability to be autonomous & self-sufficient as well as collaborate within a team
- Analytical thinker with experience supporting product, process, and system updates through fraud risk assessments
- Knowledge & experience of Threat Metrix or similar tool highly regarded
- An ability to work 8am to 4:30pm Monday to Friday highly regarded
Benefits
- Rabo@Anywhere is our hybrid way of working at Rabobank
- Wellbeing leave. These 2 extra leave days support greater work/life balance
- Education Assistance Program. Rabobank values the development of its people
- Parental Leave that supports you & your family while giving you the freedom & flexibility (up-to 14 weeks paid leave)
- Bonus and Additional Leave. At Rabobank we provide an incentive for eligible employees to receive 1 extra week
- Extra Insurance. Rabobank provides eligible permanent employees with employer-funded Death, TPD & Income Protection Insurance
- Rabo Workplace Giving program. Workplace Giving aims to encourage employees to contribute to our community
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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