Onboarding Analyst evaluating merchant applications and ensuring compliance for a global payment service provider. Collaborating with Account Management and monitoring merchant adherence to regulations.
About the role
- Technical Support Analyst providing IT assistance to users at Agrotools. Troubleshooting and resolving hardware, software, and network issues in a collaborative environment.
Responsibilities
- Prestar suporte técnico de nível 1 e 2 aos usuários finais (hardware, software e redes)
- Atender chamados via ferramenta de service desk, telefone ou presencial
- Realizar diagnóstico e resolução de incidentes e requisições
- Instalar, configurar e atualizar sistemas operacionais e aplicativos
- Gerenciar contas de usuários (criação, alteração e exclusão – AD, e-mail, etc.)
- Apoiar na manutenção de equipamentos (desktops, notebooks, impressoras)
- Documentar procedimentos e soluções na base de conhecimento
- Escalar problemas mais complexos para níveis superiores quando necessário
- Garantir cumprimento de SLA e qualidade no atendimento
Requirements
- Experiência prévia em suporte técnico ao usuário (nível pleno)
- Conhecimento em sistemas operacionais Windows (e desejável MacOS)
- Familiaridade com pacote Microsoft 365
- Conhecimento básico de redes (TCP/IP, DNS, DHCP)
- Experiência com ferramentas de service desk (ex: ServiceNow, GLPI, Jira)
- Noções de Active Directory
- Boa comunicação e habilidade para lidar com usuários
Benefits
- convênio médico Bradesco Saúde, com cobertura nacional
- convênio odontológico Amil
- seguro de vida e assistência funeral
- Gympass
- Cartão iFood
- apoio à manutenção de equipamentos
- banco de horas a cada 6 meses
- auxilio creche
- dia útil do mês de aniversário
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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