Senior Operations Instructional Designer creating high‑impact learning solutions for Pacific Life's Operations. Collaborating with business leaders to improve performance through training and instructional design.
About the role
- Develop training programs and enhance sales capabilities for Norgine in the UK. Collaborate with local and global teams to align training with strategic goals.
Responsibilities
- The Regional Training Manager is responsible for developing, executing, and sustaining impactful training programs and continuous learning for sales representatives, sales leaders, and other customer-facing roles across the region in conjunction with multiple local Regional Operating Companies (ROCs).
- Ensure consistent adoption of Norgine’s In-Call Effectiveness (ICE) Model; Key Account Management (KAM); ongoing learning and development of Product & Scientific Knowledge; soft-skill growth; and the adoption of Omnichannel – with the overarching aim of enhancing commercial capabilities, and driving excellence in customer engagement.
- Embed the Norgine ICE and KAM models through strategic use of internal expertise and resource, and where necessary external learning partners.
- Design, and where required facilitate, in-field coaching and role-play scenarios to reinforce learning and boost confidence.
- Champion digital learning and omnichannel engagement strategies. Ensure content is optimized for digital formats and supports both pure face-to-face and hybrid-remote field force models.
- Develop and help deliver impactful training sessions focused on essential customer engagement capabilities either in-person or remotely; covering all engagement channels.
- Help develop the overall field learning framework – bringing best practice approaches and new thinking to content development, content learning and application through different learning environments.
- Ensure Product and Scientific knowledge is understood, applied and adopted to a high standard.
- Support the adoption and implementation of Omnichannel in customer interactions.
- Ensure local buy-in to Global guidance and initiatives, working collaboratively across the organization to deliver impact that serves local needs.
- Help develop, create content for, and improve, the new Field Force Excellence Training Academy – championing its development, adoption, and evolution.
- Develop and own the Commercial related onboarding pathway on behalf of ROCs, to support them with their onboarding journeys for new hires, incorporating structured training, assessments, and validation milestones; working in conjunction with Global Product & Brand Leaders.
- Lead engaging product knowledge workshops and trainings, and support ROCs with timely validation across the sales force.
- Run capability diagnostics to identify development needs across customer-facing teams.
- Maintain structured training calendars and Academy learning content, ensuring timely execution of all learning initiatives, which will primarily be delivered by local stakeholders.
- Track training participation, skill application, and behavioural change using performance monitoring tools.
- Partner with Sales Leaders across ROCs to prioritize learning and development that is needs based to create maximum impact; referencing Norgine’s Competency Framework and Training Needs Analysis reports.
- Coach-the-coach with Sales Leaders and District Managers, to provide support and guidance for them to enhance their own leadership capabilities and their onward coaching cascade.
- Accompany Sales Managers on occasional field visits to observe selling behaviours, capabilities and provide actionable feedback either for their team, or for onward content development.
- Support ROCs measure their training impact using performance data, feedback loops, and skill evaluations.
- Engage in national cycle and regional meeting preparation, and where required support role-play exercises to ensure team readiness.
- Guide Sales Managers in performance coaching, data-driven planning, and execution excellence.
- Collaborate with Global Product Strategy, ROCs, Commercial Operations, Medical Affairs, Compliance, L&D, and other functions to align training with strategic goals.
- Input into design for specialized training for MSLs, Brand Managers, and others focused on impactful communication and scientific engagement.
- Support product launches or localized needs with tailored training content and delivery plans.
- Ensure Compliance with Norgine’s code of practice and SOPs; ensuring local regulatory compliance with local laws, codes of practice and GDPR are adhered to at all times.
- Carry out other required activities and duties as required by the business.
Requirements
- Fluent in English, plus at least one other business language
- Demonstratable experience in sales training, field coaching, or commercial excellence related roles
- Strong understanding of Pharmaceutical sales processes, performance metrics, market differences, and typical Pharma success factors
- Excellent communication, facilitation, and interpersonal skills
- Proficient with technology: From PowerPoint, LMS systems, to Veeva CRM/ CLM
- Self-starter with the ability to contribute into strategic decision making
- Ideally from a sales background with managerial progression
- Ability to travel (20-40%)
Benefits
- Our benefits may vary per location. Please liaise with the Norgine TA representative to obtain more information.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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