Leadership Development Program Lead managing frontline manager development programs for T&M with primary ownership of the LEAD program. Partnering closely with talent management in North America.
About the role
- Senior Operations Instructional Designer creating high‑impact learning solutions for Pacific Life's Operations. Collaborating with business leaders to improve performance through training and instructional design.
Responsibilities
- Lead needs assessments and performance analysis in partnership with Operations leaders to identify learning gaps and recommend appropriate solutions.
- Design and develop end‑to‑end learning solutions, including curricula, eLearning, simulations, job aids, assessments, and blended learning experiences.
- Apply adult learning theory and instructional design models to create engaging, effective, and scalable learning programs aligned to business outcomes.
- Mentor and support junior instructional designers, contributing to standards, best practices, and team capability development.
- Measure learning effectiveness using data and feedback, translating insights into continuous improvement and strategic recommendations.
- Serve as a trusted learning consultant to Operations leaders, advising on whether training is the right solution and recommending alternative performance supports when appropriate.
- Translate business goals and performance data into strategic learning plans, including objectives, timelines, and success measures.
Requirements
- Bachelor’s degree and 7+ years of instructional design experience, with demonstrated success supporting business or operations‑focused training.
- Hands‑on experience with instructional design and content development tools (e.g., Articulate Storyline/Rise, Camtasia, Vyond, PowerPoint, LMS platforms).
- Strong capability in needs analysis, curriculum design, writing learning objectives, assessment development, and evaluation of learning effectiveness.
- Excellent collaboration, communication, and stakeholder‑management skills, with the ability to influence without authority and navigate complexity.
Benefits
- Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
- Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
- Paid Parental Leave as well as an Adoption Assistance Program
- Competitive 401k savings plan with company match and an additional contribution regardless of participation
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