Director of Commercial Operations leading projects and optimizing processes in Energy Infrastructure. Collaborating across sales, marketing, finance, and operations to drive success in Delta’s Energy Infrastructure business.
About the role
- Regional Destination Operations Manager responsible for managing operations across multiple destinations. Leading a team for successful travel services within a growing travel tech startup.
Responsibilities
- Lead a multi-destination team: Guide and develop Destination Managers responsible for local performance. Set clear goals, ensure accountability, and align regional results with company KPIs such as Growth Fulfillment Score (GFS), Great Rides %, and Cost Efficiency.
- Oversee regional performance: Monitor key metrics, identify trends and root causes of underperformance, and drive timely corrective actions to protect and improve fulfillment outcomes.
- Ensure operational governance: Maintain a disciplined cadence of reviews, decision logs, and follow-ups. Ensure SOPs, playbooks, and configuration standards are accurate, adopted, and consistently applied across destinations.
- Translate market intelligence into action: Structure and validate local insights (pricing, competitor pay, driver costs, regulations, community sentiment) to inform central pricing and capacity strategies.
- Foster community engagement: Strengthen relationships with drivers through ambassadors, targeted communication, and incentive programs that improve utilization and satisfaction.
- Champion cross-functional collaboration: Represent your region in central discussions, ensuring field realities influence strategy and new tools or features are effectively rolled out.
- Drive compliance and quality: Ensure destinations operate within local regulatory frameworks and uphold company quality standards. Proactively surface and escalate any legal or compliance risks.
- Promote continuous improvement: Identify and implement measurable improvements in process, performance, or community engagement every month.
Requirements
- 5+ years of experience in operations, marketplace management, mobility, or logistics, ideally within a multi-market or regional leadership role.
- Proven people leadership experience — skilled in developing managers, driving accountability, and fostering high-performing teams.
- Strong analytical and problem-solving mindset, able to interpret data, spot patterns, and translate insights into clear operational actions.
- Excellent communication and cross-functional collaboration skills, with the ability to influence central teams and represent regional priorities.
- Operational governance expertise — experienced in setting cadence, maintaining SOPs, and managing performance processes at scale.
- Understanding of local market dynamics (supply/demand balance, competition, cost structure, regulation) and the ability to translate them into actionable insights.
- Comfortable in fast-paced, data-driven environments where priorities evolve quickly, and impact is measured continuously.
- Fluent in English; additional languages are a plus.
Benefits
- Vibrant and fresh work environment
- Flexible work-from-home policy
- The tools you need to perform your daily tasks successfully
- L&D personal budget
- Private Insurance Plan
- +4 extra PTO days annually
- The unique opportunity to join “the next big thing” at ground level
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Manager of Operations leading operational projects and driving process improvements at Walmart. Collaborating cross - functionally to enhance efficiency and ensure compliance with company standards.
Manager overseeing loan operations in Capital Markets at Tala. Responsible for supporting lending activities and compliance with financial guidelines.
Senior Operations Manager overseeing fulfillment center operations at Nuuly. Leading strategic planning, coaching, and continuous improvement initiatives for operational objectives.
Senior Operations Analyst performing operational duties for Individual Coverage Health Reimbursement Arrangement. Ensuring client satisfaction and timely resolution of healthcare service access.
Technician III responsible for operating and maintaining automated equipment in manufacturing contact lenses at Alcon. Ensuring production quality and compliance with regulatory standards.
Operations Intern supporting operational readiness for energy trading platform. Involves process organization, compliance monitoring, and operational improvements in a dynamic team setting.
Operations Manager handling end - to - end CTC processes with minimum supervision. Managing a team and ensuring timely execution in a high - performance environment.
User Operations Specialist providing support for internal teams and external customers at Harvey. Engaging with users to address inquiries and streamline support processes in a fast - paced environment.
Data Operations Specialist at Brilliant Harvest transforming documents and data into meaningful information. Supporting data workflows and coordinating with third - party annotation partners in a hybrid role.