Hybrid Contract to Cash Operations Manager – Italian

at Genpact

• Job title: Contract to Cash Operations Manager – Italian
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: RPA
• Location requirements: Hybrid, Bucharest, Romania

About the role

• Operations Manager handling end-to-end CTC processes with minimum supervision. Managing a team and ensuring timely execution in a high-performance environment.

Responsibilities

• Own the end-to-end CTC process with minimum supervision
• Execution of internal controls in accordance with clients
• Manage Client and Process independently and with minimum supervision
• Should be able to speak to the clients to discuss the input and resolve any queries for disputes
• Reporting - Monthly / Weekly / Daily and Dashboard preparation, review backlog and cycle time reports to improve process flow times
• Actively manage the business continuity plans for the process
• Ability to meet outlined and expected standards of timeliness and accuracy in completion of work, through prioritization of team tasks
• Continuous coaching and developing Assistant Managers & Management Trainees: hire, assess, and document performance
• Support team priorities and initiatives and effectively manage workload
• Team management & negotiation skills. Must have a Problem-solving attitude
• Lookout for automation opportunities to bring efficiency, analytical mindset to identify QPA/RPA opportunities and work with LDT team for implementation
• Confirm that proper escalation procedures are followed according to established business practices
• Should be able to communicate effectively with team and management and identify issues and concerns that may affect the performance of the job and communicate the same to leadership
• Understanding and Reporting of Service Level Agreement
• Deliver the required data for audit purposes
• Drive continuous improvement in key operational metrics through Six Sigma methodologies
• Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards
• Making the accounting process controls established through the internal policies
• Participate in any compliance audits and respond to audit queries
• Ensure Key Metric’s are met, and service is delivered to end users as expected

Requirements

• Prior work experience - Manager experience
• Excellent Leadership skills. Demonstrated experience in resource management, team performance management, recruitment and training
• Proficient in using the MS Office package especially with MS Excel, PowerPoint, Outlook
• Excellent communication, presentation skills, client management skills
• Relevant AP domain experience
• Language level: English C1, Italian C1
• Ability to help team members in problem area
• Decision taking ability under tight deadlines
• Ability to handle varied volumes of workloads and to meet targets and deadlines on time

Benefits

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress