Operations Manager for ProfileTree overseeing internal operations and team efficiency for digital marketing agency in Belfast. Leading improvement initiatives and ensuring high performance.
About the role
- Platform Operations & Delivery Lead managing Quebec’s aerospace and defence ecosystem for AI-powered manufacturing tech. Overseeing delivery, client operations, and stakeholder management.
Responsibilities
- Build, maintain, and drive the Phase 2 delivery schedule from kickoff to milestone sign-off
- Manage the development team day to day — remove blockers, maintain velocity, and keep execution on track
- Track risks, dependencies, and issues; own their resolution or escalation to the product lead
- Run standups, sprint reviews, and stakeholder check-ins; keep meetings focused and decisions documented
- Serve as the primary operational point of contact for Aéro Montréal and Propulsion Québec throughout Phase 2 execution
- Run regular working sessions with institutional partners; keep them informed, aligned, and confident in delivery progress
- Maintain clear, accessible project status reporting for internal and external stakeholders
- Respond to member and client support tickets in a timely and professional manner
- Onboard new members onto the platform, guiding them through setup and profile completion
- Manage platform admin settings and configurations on behalf of institutional clients
- Escalate bugs and issues to the development team with clear reproduction steps and context
- Support feature testing alongside the development team ahead of releases
- Validate that delivered features meet the agreed outcomes and specs before sign-off
- Document and track bugs or gaps identified during testing cycles
- Present and demo the platform in webinars organized for Aéro Montréal and Propulsion Québec members
- Translate platform capabilities into clear, compelling narratives for non-technical institutional audiences
- Field questions from members and partners during live sessions
Requirements
- 3–6 years of experience spanning project management, client success, or platform operations — ideally in a software or SaaS environment
- Proven ability to manage multiple workstreams simultaneously without dropping the ball
- Strong communicator — equally comfortable running a dev standup, onboarding a member, and presenting a live product demo to institutional stakeholders
- Highly organized, proactive, and comfortable operating in a fast-moving, resource-constrained environment
- Comfortable working directly with clients and end users — empathetic, responsive, and solutions-oriented
- Bilingual in French and English — written and spoken — required given the institutional and member context
- Nice to Have: Experience in a B2B SaaS, marketplace, or platform environment; Exposure to government, para-public, or industry cluster organizations; Familiarity with QA processes and bug tracking in an agile development context; Experience presenting or demoing software products to non-technical audiences; Familiarity with the Québec aerospace or defence ecosystem
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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