Senior Executive in Operations at a Mumbai office. Responsible for MIS tasks with 2 years experience.
About the role
- Restaurants Analyst supporting operational performance across the platform at Rappi. Collaborating with Commercial, Operations and Product teams to ensure data-driven solutions and improvement initiatives.
Responsibilities
- Use SQL and analytical tools to identify trends in cancellations, defect rates, prep-time accuracy, and partner behavior.
- Support the design, evaluation, and refinement of operational policies, including compensation rules, cancellation management, and SLA performance frameworks for restaurants.
- Work with Commercial, Product, and Ops teams to execute initiatives that address the root causes of operational issues.
- Detect operational inefficiencies across restaurant partners and propose improvements that reduce cancellations, prevent defects, and improve end-to-end order flow.
- Monitor key KPIs related to restaurant operations and support alignment on priorities across countries, categories, and partner tiers.
- Present findings, insights, and recommendations in a clear and structured way, ensuring alignment and adoption from country teams and cross-functional stakeholders.
- Support the development and application of analytical models, including basic machine learning or AI-driven approaches.
Requirements
- Bachelor’s degree in engineering, business administration, economics, or a related field.
- Proficiency in SQL (Snowflake) and data analytics; ability to build structured analyses, identify operational patterns, and support model development.
- Basic understanding of statistical modeling, machine learning, or AI-based approaches.
- Ability to identify operational gaps, propose solutions, and support execution through a structured, data-driven approach.
- Strong cross-functional communication skills and ability to influence stakeholders through insights.
- Fluency in Spanish and English.
Benefits
- Health insurance
- 401(k) matching
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Faculty Operations Coordinator at Torrens University providing operational support to academic management. Coordinating teaching operations, compliance, and financial oversight across faculties.
Integrante del equipo de operaciones realizando trabajos de arboricultura y siguiendo las reglas de seguridad. Contribuyendo a la misión de servicio al cliente con trabajo de alta calidad.
IT Operations Service Manager overseeing service delivery in a Global Delivery Center, ensuring quality and performance across IT operations.
Service Delivery Manager leading IT support team for a tech house empowering businesses in engineering. Focusing on IT service delivery, operational excellence, and stakeholder coordination.
Tech Sales Lead managing B2B relationships in technology solutions. Driving revenue through client consultations and team leadership in a high - energy environment.
Tech Sales Lead at NerdsToGo driving B2B sales while managing operations and technical oversight. Lead revenue growth through client consultations and system designs for SMBs.
Senior Manager Enterprise Learning Operations overseeing learning systems and processes at Telecare University. Responsible for execution, governance, and improvement of enterprise learning operations and training related to Avatar (EHR).
Manager, Global Media Ops focusing on MediaOcean technology stack and North American integrations. Leading efficiencies and supporting media operations with possible global expansion.
Senior PMO Manager overseeing project coordination and compliance for top analytics firm. Driving operational excellence and stakeholder management to improve project outcomes across multiple teams.