Interim Operations Analyst partnering with Senior Operations Lead for data - driven governance and analysis. Focused on operational improvement with major businesses in Stockholm region.
About the role
- Service Delivery Manager leading IT support team for a tech house empowering businesses in engineering. Focusing on IT service delivery, operational excellence, and stakeholder coordination.
Responsibilities
- Lead, organize, and prioritize daily activities and workloads of the engineering IT support team
- Ensure effective handling of incidents, service requests, and changes through ServiceNow or equivalent ITSM tools
- Define, implement, and continuously improve operational processes and support workflows
- Maintain service continuity, ownership, and accountability across all engineering IT support services
- Act as the primary escalation point and lead resolution of complex issues and technical crises
- Coordinate and communicate with engineering leadership, management, security teams, and key stakeholders
- Drive post‑incident reviews, root cause analysis, and corrective actions to prevent recurrence
- Define, monitor, and report KPIs related to service performance, backlog, availability, and service health
- Balance operational support, project initiatives, and crisis response to ensure operational readiness
- Provide transparent, data‑driven reporting and regular status updates to management and stakeholders
Requirements
- Strong understanding and experience of enterprise IT environments, including Active Directory domain administration, application packaging and deployment, filesystem and storage management principles, and engineering workstation environments (Windows and Linux)
- Hands‑on experience with IT Service Management (ITSM) platforms such as ServiceNow
- Strong data analysis capabilities, with experience processing, manipulating, and visualizing data using Excel, Power BI, and Python
- Proven experience leading technical support or IT operations teams
- Strong prioritization and workload management skills, with the ability to operate effectively under pressure
- Excellent problem‑solving and crisis‑management mindset, with effective communication skills across technical teams, internal customers, and senior management
- Experience designing KPIs and service performance metrics
- Familiarity with engineering tools and environments (e.g., CAD, simulation platforms)
- Knowledge of ITIL processes and service management best practices
Benefits
- A competitive compensation package that grows with your impact.
- Annual Performance and Salary Reviews to celebrate your progress.
- Monthly Meal Vouchers to fuel your creativity.
- Premium Private Health Coverage for you and your family.
- Extra vacation days to recharge and explore.
- Yearly training budget to master new skills.
- Cutting-edge tech setup with optional upgrades to customize your gear.
- Structured growth plans and regular progress check-ins.
- Location-fluid culture with work-from-anywhere flexibility.
- Modern workspaces designed for collaboration, open for visits as often as you like.
- Flexible working hours to accommodate your productivity peaks.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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