Operations Intern aiding in various tasks and processes within a leading SME digital finance platform in Southeast Asia. Collaborating with stakeholders for smooth delivery and execution of projects.
About the role
- Operations Coordinator managing administrative, technical, and coordination responsibilities at CAREonsite. Ensuring operational efficiency and communication within the team.
Responsibilities
- Organize and manage daily administrative tasks to ensure operational efficiency.
- Maintain accurate records and compliance documentation, including employee CME, license, and certification tracking.
- Distribute operational reports, including financial projections and invoice tracking.
- Provide technical support for CAREonsite systems, applications, platforms, and operational tools.
- Troubleshoot and resolve operational issues promptly.
- Contribute to the implementation of new technologies to enhance efficiency.
- Identify opportunities for process optimization and efficiency gains.
- Collaborate with Ops teams to implement process improvements.
- Document and update standard operating procedures (SOPs).
- Facilitate communication between different departments and teams.
- Ensure effective collaboration and information flow within the Ops department.
- Act as a liaison between operational teams and other support functions.
- Analyze and address operational challenges promptly and effectively.
- Collaborate with stakeholders to find innovative solutions.
- Implement corrective actions to prevent the recurrence of issues.
- Monitor and assess the quality of operational processes.
- Implement quality control measures to ensure consistency and compliance.
- Conduct periodic audits to identify areas for improvement.
- Provide training and support to employees on operational procedures.
- Create and update training materials and documentation.
- Assist in the recruitment and onboarding process for new employees.
- Utilize CSIP to connect employees by providing coverage with client contact information and site directives.
- Provide direction for callers based on inquiries, ensuring seamless operations.
- Create call summaries for COMs with any follow-up action items.
Requirements
- 1+ year(s) experience with CAREonsite onsite or virtual operations or similar external experience.
- Proven experience in operations support, administrative support, or a similar role.
- Familiarity with EMR systems.
- Excellent time management and organizational skills.
- Technical proficiency in relevant tools and systems (Word, PowerPoint, Excel).
- Attention to detail and commitment to quality.
- Strong analytic, quantitative, and problem-solving skills.
- Excellent verbal and written communication skills; interpersonal skills are a must.
- Education: Bachelor's degree (preferred) or equivalent experience in operational/administrative support.
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