International Operations Specialist responsible for 24/7 medical and security assistance. Managing cases, coordinating support solutions, and ensuring client satisfaction in a multicultural team.
About the role
- Operations Partner driving operational excellence for Burger King franchises. Collaborating with leadership to enhance performance, guest experience, and brand standards.
Responsibilities
- The Operations Partner is responsible for driving operational excellence and performance across franchise organizations within a designated market.
- Acting as the primary business consultant and operations expert for franchisees, this role collaborates with franchise leadership teams to optimize operational performance, enhance guest experience, and uphold brand standards.
- Partner with franchisees to assess and improve operational performance, developing short- and long-term plans to drive profitability and efficiency.
- Conduct comprehensive business reviews for franchisees, addressing key areas such as operations, sales, profitability, financial health, and development obligations.
- Act as a business consultant, analyzing operational metrics and financial reports to develop actionable improvement strategies in areas like guest satisfaction, speed of service, and operational efficiency.
- Ensure franchisee adherence to brand standards, including food safety, cleanliness, and maintenance, advising on improvements as needed.
- Collaborate with cross-functional teams (Operations, Marketing, Development, Technology) to support franchisees in implementing new initiatives, product launches, and process improvements.
- Utilize data to track key performance indicators (KPIs) such as Average Complaint Ratio (ACR), Speed of Service (SOS), and Overall Guest Satisfaction (OSAT), developing insights to inform decision-making.
Requirements
- Bachelor’s degree in Business, Hospitality, or a related field required.
- 5+ years of experience in operations, preferably in multi-unit management within QSR, retail, or a similar industry.
- Strong business and financial acumen with a proven ability to analyze, interpret, and improve financial and operational metrics.
- Skilled in root-cause problem-solving methodologies and able to apply these in a fast-paced, results-driven environment.
- Exceptional relationship-building and communication skills, with the ability to influence and collaborate effectively with franchisees and internal stakeholders.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with data analytics tools is an asset.
- Willingness to travel within the assigned region and accommodate a flexible schedule to meet operational needs, including occasional evenings and weekends.
Benefits
- health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development
- ongoing training programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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